Steinberg Media Technologies GmbH

Creativity First

Frankenstraße 18 b
20097 Hamburg

Tel: +49 (0)40 210 35-0
Fax: +49 (0)40 210 35-300

Contact Nuendo Support

Since July 1st 2012, Yamaha Music Europe (YME) is responsible for the Steinberg Nuendo product family customer support in Europe. 
European Nuendo customer support phone and email requests which have been handled by the Steinberg support team so far, will now be handled by YME.

Please note that the product/eLicenser registration still has to be made in MySteinberg! Only with a valid registration, you are eligible for customer support by Yamaha Music Europe.

Update patches and manuals for Nuendo products can also still be downloaded from Steinberg's download section. Our Knowledge Base provides detailed answers to frequently asked questions. Many issues can also be solved with the help of other users in our forums.

Please check whether your product is currently supported by us!

Email Support

In the countries/regions listed below, Nuendo customers can use the support request form in MySteinberg to contact the Yamaha support.

  • BeNeLux
  • France
  • Germany, Austria and Switzerland
  • Italy
  • Portugal
  • Scandinavia (Denmark, Norway, Sweden, Finland)
  • Spain
  • United Kingdom and Ireland

Phone Support

The Yamaha Music Europe support is on hand to answer your queries by telephone as well. Support can only be provided to registered users!
Please find the support responsible for your country below:

  • Benelux
    Yamaha Music Europe GmbH – European Headquarters
    Tel.: +49 (0) 4101 303 7676  

  • France
    Yamaha Music Europe Branch France
    Tel.: +33 (0) 1 64 61 40 50 

  • Germany, Austria and Switzerland
    Yamaha Music Europe GmbH – European Headquarters
    Tel.: +49 (0) 4101 303 7676

  • Italy
    Yamaha Music Europe Branch Italy
    Tel.: +39 02 935 771
  • Portugal
    Yamaha Music Europe Branch Ibérica
    Tel.: +34 91 639 88 88 

  • Scandinavia (Denmark, Sweden, Norway)
    Yamaha Music Europe Branch Scandinavia
     Tel.: +46 31 89 34 45

  • Spain
    Yamaha Music Europe Branch Ibérica
    Tel.: +34 91 639 88 88 

  • United Kingdom and Irland
    Yamaha Music Europe Branch UK
    Tel.:  +44 (0) 844 811 1116

Support Worldwide

In all other countries that are not listed above, please always contact our distributors. Those companies represent Steinberg Media Technologies in that region and can be contacted by dealers and end customers likewise. If you need support for a Steinberg product a registration is required here as well!