Send your crash logs

[crohde]

If Cubasis doesn't work as expected or you experience problems working with the app please attach your crash logs to this thread!

How to get your crash logs:

If you sync your iPads with iTunes you find the crash logs in one of these folders (depending on your operating system):

Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
Win Vista/7: C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
Win XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE_NAME>

[luc06]

Hi

well two crashs so far .. logs are attached

luc

[PhilW]

Two crashes in the first 24 hours where I lost entire projects - not a good start. Tried to attach the crash logs but that doesn't seem to work either - not my day...

For info, the crashes happened when I used Undo and it reported that the Undo file could not be found. My entire project then simply disappeared.

[luc06]

Hi

did you try to make a zip file of your logs ? I say that because the log file extension (.crash) is not supported by the upload script of this forum ..

luc

Two crashes in the first 24 hours where I lost entire projects - not a good start. Tried to attach the crash logs but that doesn't seem to work either - not my day...

For info, the crashes happened when I used Undo and it reported that the Undo file could not be found. My entire project then simply disappeared.

[PhilW]

I had a private message from Frieder so I was able to send the logs directly, so thanks but they now have them. I am generally impressed with the workflow etc so if they can improve stability and add features like the promised Audiobus (which I am very excited about) then I think they will have a winner!

[JelmerB]

I have serious issues with the Undo functionality as well.

First occurence:
- i quantize, dont like the result, hit undo, get an error message and loose 3 of my 6 tracks.
- i can continue working in the app.

Second occurence (completely new project):
- i make a snapshot before hitting undo to have a fallback in case undo fails
- i hit undo and i get the 'undo restoring <projectname>' alert
- alert doesnt go away. I waited for 15 minutes.
- switched to another app, switched back to Cubasis and it crashes
- after restarting Cubasis the project wont load and it opens a new blank project instead
- cannot open the previous project, the 'Loading' screen stays on top forever, after switching to another app and back to Cubasis it crashes
- also cannot open the snapshot, same thing as above.

So anything related to the project is unusable. And as this was a potential hit record that's a shame...

Some notes:
- using the updated Cubasis
- i only use undo after quantizing a midi track
- Audiobus was active. But as someone reported an undo problem before the latest update thats probably not related.

Ill try to locate and attach the log files later.

[JelmerB]

Btw: between the first and second occurence i updated iOS. Last one was on the most recent iOS, first one on the iOS version before that. iPad 3

I have the crash reports available. Please let me know to whom i can pm or e-mail them.

[Frieder]

Btw: between the first and second occurence i updated iOS. Last one was on the most recent iOS, first one on the iOS version before that. iPad 3

I have the crash reports available. Please let me know to whom i can pm or e-mail them.

Hello,

just send me a private message.

Thank you and kind regards,
Frieder

[Jonty]

Hi there

I've recently bought Cubasis for my new ipad 2. I have been using it through audiobus with nlog pro. I was really pleased with my purchase and had put togther 3 full projects already.

Yesterday the app stopped functioning, meaning I've lost access to all my work.

The load screen appears when attempting to open but is followed by a black screen. When closing to the home screen the red bar appears at the top of the page which suggests that app is actually open but there's now way of accessing it.

I am not having any problems with other apps, it is specific to Cubasis.

Crash logs in a zip file attached

Thanks

[Lifko]

Yesterday Cubasis crashed and all connected audio archives disappeared; 2 hrs work gone!
I attached the log file.

regards

Lifko