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Re: Halion 5 content all gone

Dear JMCecil,

This issue is related to the installation.
You can choose between "install for all users" and single user installation during the installation process.
I think you did the installation for Halion 5 for "all" users but didn`t do that for Cubase.
Depending on which installation procedure you have choosen, the content will be saved in differen locations.

Please have a look at these directories:

C:\Users\(NAME)\AppData\Roaming\Steinberg\HALion\LibraryInfo

C:\ProgramData\Steinberg\HALion\LibraryInfo

Please make sure that you got in both folders the same content.
Please keep in mind that booth directories are hidden.

:?: How to see hidden files:
http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/#windows8


cheers,

Jan
by Jan Neddermann
Mon Dec 09, 2013 1:50 pm
 
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Re: Halion 5 Content fehlt nach Cubase 7.5 Update

Hallo B1project,

Das Problem hängt mit der Installation von Cubase 7.5 zusammen.
Die Vorgängerversion war wahrscheinlich "für alle Benutzer" installiert. Das Update wurde dann jedoch nicht für alle Benutzer installiert.
In diesem Falle werden wichtige Daten an verschiedenen Orten auf der Festplatte abgelegt.

Bitte kontrolliere diese Dateipfade:

C:\Users\(NAME)\AppData\Roaming\Steinberg\HALion\LibraryInfo

C:\ProgramData\Steinberg\HALion\LibraryInfo

Bitte sorge dafür, dass unter beiden Dateipfaden, die selben Daten zu finden sind.


Des Weiteren möchte ich darauf hinweisen, das beide Dateipfade versteckt sind.
Versteckte Dateien anzeigen:
http://windows.microsoft.com/de-de/windows/show-hidden-files#show-hidden-files=windows-vista

Viele Grüße,

Jan
by Jan Neddermann
Tue Dec 17, 2013 12:51 pm
 
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Re: Halion 5 Content fehlt nach Cubase 7.5 Update

Hi Dirk,

Ich freue mich zu hören, dass nun alles so funktioniert, wie es funktionieren soll. :)

Ich kann deinen Ärger wirklich gut Verstehen. :oops:
Es gibt leider Gründe dafür, Wieso der Support im Moment nicht in einem akzeptablen Zeitraum zu antworten vermag.
Im Moment arbeiten wir Im Support sogar Samstags, um der Menge an Anfragen endlich wieder gerecht werden zu können.

So langsam ist Land in sicht.
Bis dahin arbeiten wir auch Wochenende.

Viele Grüße,

Jan
by Jan Neddermann
Tue Jan 14, 2014 5:26 pm
 
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Re: How to get a update to HALion5 or HaLion5 dvd?

Dear Dutch555,

I have sent you the download links for the Halion 5.

For all other users: If you need any installation files, please contact the support by email:

info(at)steinberg.de

Cheers,

Jan
by Jan Neddermann
Tue Feb 18, 2014 11:43 am
 
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Re: Out now: Granular Symphonies for Padshop und Padshop Pro

Dear Users,

I have sent everybody an email which contains the Downloadlink.

Everybody else who needs a download or installation data needs to contact the support by email:

info (at) steinberg.de

Cheers,

Jan
by Jan Neddermann
Thu Feb 20, 2014 9:35 am
 
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Re: Instrument Set Granular Symphonies is missing

Hi everybody,

Please try this work around:
Load the Padshop and click on "Load Preset". Make sure that the location tree is visible.
(You can enable the location tree using the shortcut "Shift +F2")

In front of each entry in the location tree is a hocked checkbox.
uncheck the box for Granular Symphonies.
A dialog box will appear -> "Remove from Database"
Now klick on REMOVE.

Afterwards, please check the box in front of Granular Symphonies again.

Give it a try and load a preset
Please let me know if this work around fixed the issue.

Cheers,

Jan
by Jan Neddermann
Wed Apr 16, 2014 4:28 pm
 
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Re: VST Sound Loop Set Klanghaus (HELP PLEASE)

Dear Alexetnica:
In your case, you need to enter the activation code for the Klanghaus content into the elicenser controll center.
Afterwards the content should be available in the Mediabay right away.
You will find the activation code in the email, which Ask.net sent to you.
If you are not able to find the activation code, send me a pm - I will resend the activation code.

Best regards,
by Jan Neddermann
Wed Apr 23, 2014 11:31 am
 
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