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Re: channel settings .. developpers seriously ?

Hello,

did you try to reset preferences?

Or a complete re-install of the application?
This could be related to the skin file, which is not replaced correctly on a few system.

Lastly, posting help requests without "it's totaly *knuf* up" or "Is anybody in charge of the basic obvious bugs in this company ?" would be much appreciated.
But to answer the question: yes, of course there are people in charge for tracking, reporting, analysing and fixing.

Regards,
by Fabio Bartolini
Thu Oct 31, 2013 2:02 pm
 
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Re: Do I have the right version of Cubase Elements 7?

Hello,

there are no separate 32 and 64 versions on Mac.
You need to right-click on the Cubase Elements 7 icon, select "Get Info" and un-tick "Run in 32 bit mode".

Kind regards,
by Fabio Bartolini
Thu Oct 31, 2013 8:17 pm
 
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Re: Cubase 7.06 crashing within 40 seconds

Hello,

I have another identical case, apparently.
It looks like you have a pretty different configuration and hardware, so it would be very interesting to dig a little deeper.
If it happens in the same way (and it seems it does, as the signature is identical) it could help to narrow down the causes of the crash. Yours are the only cases I know of, so we indeed need some info.

The other user's project has very specific plug-ins and I've remoted his machine and seen precisely what happens.

I'm going to send you a PM.

Kind regards,
by Fabio Bartolini
Tue Nov 05, 2013 7:22 pm
 
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Re: Cubase can't find any IK Multimedia in my old projects

Hello,

just to add to what have been said.

If you had T-RackS 3 in the old projects and now have installed T-RackS CS (v4), then those plug-ins have a different ID, so the instances where you have used v3 won't be automatically replaced by the v4 versions.

Both versions can be installed on the same system to allow backwards compatibility though.

Kind regards,
by Fabio Bartolini
Wed Nov 06, 2013 9:21 am
 
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Re: Lost USB licenser

but.. where is suport for resolve this problem? it seems that steinberg redirect for distribuitors.. a serious problem that is easy to happen.. usb key e-licence may not be the best solution,

Support already contacted the user, so I don't get the point?

In case the user is not in the EU, then yes, MySteinberg re-directs to the Distributors (i.e. Steinberg Support USA, Yamaha Support AU, etc.). Requests within the EU sent via MySteinberg reach the Support Team in Germany.

Should not be that easy to lose it, as one should carefully look after the dongle. But can happen, yes.
by Fabio Bartolini
Thu Oct 24, 2013 3:25 pm
 
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Re: Lost USB licenser


i took less than 10 days to recover the thing so im quite happy

So you had to go over a week without Cubase? Ouch! Hope music production isn't your primary source of income!

Glad to hear it got worked out in the end, but this is a perfect argument for internet authorization.

What if you lost your licence and lost your internet connection for a week? To me there is no excuse you can come up with that makes other licencing methods more reliable than a hardware dongle.

If music production is your primary source of income then maybe consider the possibility of having a second licence on a second dongle locked away in a safe somewhere.

Hello,

more than a second license (quite expensive!), I would recommend to have a spare empty USB-eLicenser.

Besides the 25-hours license, which is good for 3 eight-hours working days, you can request a 30-days trial code without having to wait to have someone to reply your support enquiry.

[EDIT: Sorry, I noticed that SteveInChigago wrote the same after replying - cheers Steve]

Kind regards,
by Fabio Bartolini
Sun Nov 10, 2013 7:20 pm
 
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Re: Lost USB licenser

HighProductions wrote:I have stupidly misplaced the USB e-licenser for my version of Cubase 7.

My question is, do I have to buy a complete new package of cubase to get a new licenser, or is there a way to order a replacement/a program where I do not have to have the e-licenser that I could use?

Thanks


PM sent.
by Fabio Bartolini
Mon Oct 21, 2013 3:02 pm
 
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Re: this'll change everything 14 nov

I think what I need is just faster operations within Cubase, less clicking and all that.
A better workflow, not more functionality.

Just fix the damn temperamental, awkward Mix Console.

Ok, we got it. Stuff posted over and over in many threads across the board.

Is it necessary to derail each and every thread with posts like this when there are FR Threads, Issues Reports Threads where this has been posted hundred times? I guess not, as the people in charge read the Forum and we at Support forward the requests and complaints.

This is exactly the disruptive behaviour you can read of in the Forum Rules.
by Fabio Bartolini
Wed Nov 13, 2013 10:19 am
 
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Re: this'll change everything 14 nov

FilmNMusicMan wrote:How about less STUFF more core features and performance improvements for existing products.


Hello,

FilmNMusicMan,

what performance problems do you have?

I offered you direct help in a thread a while back and via e-mail, but never heard back.
The offer is still valid, if you need help.

Regards,
by Fabio Bartolini
Tue Nov 12, 2013 9:12 am
 
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Re: New project from bounce has only mono channels

Hello TheNavigator,

yes, this is a known issue.

This was already forwarded by the Support Team a while back.
I'm home right now and I don't have access to the report system, but if I remember correctly should be already addressed for a future build.

Thanks!
by Fabio Bartolini
Thu Nov 14, 2013 8:44 pm
 
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Re: How do I switch to Cubase 7 64 bit

Hello,

you need to right click on the Cubase shortcut icon (or under Go -> Applications) and select Get Info.
Then, untick the "Open in 32 bit mode" checkbox.

Cheers,
by Fabio Bartolini
Mon Nov 18, 2013 9:20 pm
 
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Re: Cubase AI 6? Can I get AI 7?

Hello TheNavigator,

the Download Access Code shipping with the CMC series will give you a license for the current AI version.

If you use it now, it will be Cubase AI 7 license.

Cheers,
by Fabio Bartolini
Mon Nov 18, 2013 9:26 pm
 
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Re: - Cubase 7 with dual Xeons

your enquiry has been forwarded by a distributor, I replied on the 14th. Did you receive the e-mail?
Thank you for the official Steinberg response. ................................................. NOT :roll: !

That really helps ( :roll: ) anyone else who has this question, like me.

That was a direct response to a user who contacted Support and received a reply 3 days before writing "No official Steinberg support in here??".

You can have a reply as well - simply by asking and also if you write without the rolling eyes, you know?
This whining before even asking is getting tiresome.

Cubase supports multiple CPU and multiple cores since generation 5.

Cubase 7 can use more than one multi-core processor and can spread the load across all cores / threads.
However, the outcome of this also depends on how the loaded plug-ins make use of the available resources.
Most can spread over multiple cores as well nowadays.
by Fabio Bartolini
Thu Nov 21, 2013 12:40 pm
 
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Re: 7.06 and Virus TI crash

Hello,

in my experience, this is not related to 7.0.6 only.
I had cases with the TI crashing on Windows 7 since 7.0.0.

I also had TeamViewer sessions with some users and to me it looked like a Graphic Card related issue. Can't be 100% sure though.

The performance was a little poor on those systems (not depending on the PCs' specs) and the users have often experienced long load times of the Editor and black, blue or white GUI, with no controls shown.

Why some users are seeing this after a Cubase update is hard to tell. It is also hard to tell if it can be another software interacting badly with the GPU.
The amount of cases didn't provide enough info to cross-check common issues, similar components, etc. - but in all cases I verified a DPC issue (the users ran a LatencyMon test) with an nVidia dll and a Kernel NET Framework component called "wdf01000.sys" the latter is becoming more and more common during the last month, so it might be some OS update causing this increase of the reports. Unfortunately, updating the driver and .NET packages didn't work in most cases.

Kind regards
by Fabio Bartolini
Wed Nov 27, 2013 11:12 am
 
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Re: So 7.5 is here (almost)


For instance, i' ve location-recorded a rock band and i had to rely on reaper due to C7 instability with antelope orion32 (as also stated by antelope support).

Hello edomago,

the problem with the Orion 32 is fixed in 7.5, I've been reporting the incompatibility and followed the evolution of the report. This needed an updated version of a core dll.

QA informed me that they have been able to use the Orion 32 with ASIO4ALL - maybe not ideal, but worth a try.

Kind regards,
by Fabio Bartolini
Sat Nov 30, 2013 12:36 pm
 
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Re: So 7.5 is here (almost)


Bu please, don' t treat us like dumb sheeps.

Uh? Did I?

I just wanted to let you know the status of the issue.
Suggesting to try the generic driver was just that, a suggestion in case you didn't try or seen the Orion 32 thread... or got in touch with Antelope (IIRC, they suggested this to at least one Cubase user). Can't know in advance what you did try.

I'm also a customer (have been for over 10 years regarding Steinberg and other 40 developers) and use the software myself to mix for clients - I know what the users need and wouldn't dare to be offensive.

Cheers,
by Fabio Bartolini
Sat Nov 30, 2013 4:23 pm
 
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Re: So 7.5 is here (almost)


Fabio, this looks like hide the hands.... if Cubase 6.5 does not have these problems with all 3rd parts plugs, why Cubase 7 have it? I don't speak about the mixer horrible concept they gave us.... unusable, unreadable.
So we have to test all these plugs for Steinberg?

Nope, sorry. It is the 3rd party developers that need to test their software with Cubase, not the other way around.

We also do not have licenses or know all of the stuff out there. I'm gladly testing the ones I privately own licenses for and download demos of the problematic ones when I receive a report. But it is the plug-in which needs to be tested in Cubase, not the other way around. A host cannot be built around plug-ins.
by Fabio Bartolini
Sat Nov 30, 2013 9:27 pm
 
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Re: So 7.5 is here (almost)

Hey Fabio, thx for participating in the forum during your free days! would it be possible for you to confirm the US price for 7.5 and will it be taken off of the C8 upgrade? Thx ... I can't wait for 7.5!

Fixed that for you :lol:

I'm home and frankly, I don't know the US pricing.
In EU it is 49,99€ like C6 -> C6.5, should be the same for the US.
Sorry again for not being precise.
by Fabio Bartolini
Sat Nov 30, 2013 9:34 pm
 
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Re: So 7.5 is here (almost)


Fabio,

The new features look great, but as one of the many Mac users who also found C7 unusable until 7.0.6 due to performance spikes and mixer issues. I really only care about stability and performance right now.

SO, have any of the mix-console, GUI, and performance under Mavericks been addressed in the 7.5 update??? :?:

I hope to upgrade right away if yes, the only issue is that I think I couldn't professionally use Cubase 7 for almost 8 months after it's release. Sad to say since I'd always had a lot of praise for Steinberg up to that release.

Hello,

I still have to install Mavericks on my Mac at work, as we try to have all of the supported OSs in the office... I'm still on ML. I think I'm going to install it on monday and will let you know.
Unfortunately, this is hugely system dependant, so I would say the best way is to try it out yourself and see how it performes for you.

GUI, performance and workflow are being improved all the time, so it should better for you also. Performance is the top priority and we at support are forwarding all the data and requests we can in order to help Development and QA. It appears that the GPUs are playing the main role with these issues... not an easy task, but the guys are on it.

I hope we can post some more details soon, sorry if this is not a complete answer.

Best,
by Fabio Bartolini
Sat Nov 30, 2013 8:55 pm
 
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Re: So 7.5 is here (almost)

Thanks. I realise this is not your job, but since you're the only apparent connection with management, you must realise it's the only option most of us have in making our needs known. It's been many years since someone at the level of Charlie/Lars/Dave/etc. actually engaged with users about needs/wants/desires so all we can do is beg/plead with front-line people.

This is similar to most big, faceless, utilities where the end users are pretty much powerless. I understand the advantages for management (and for -you- to be able to say "I only work here"), but I'm not sure it's the image your company really wants to project.

Best,

---JC


Thank you.

Feel free to ask, if I cannot reply because it is not my duty, I'll ask to the proper people if it is possible to give out the required info. Nothing wrong with asking!
by Fabio Bartolini
Sat Nov 30, 2013 10:07 pm
 
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Re: Humanize track / project

Hello,

a couple things I do in order to make sequenced drums sound a little more human, especially when sent to me by others:

1. Use, like you, the Humanize function (I use SD2, but I guess every drum sampler has this ;) )
2. Randomise the velocity - being into metal, I need quite some slap... so it is usually ranging from 100/110 to 127. I have set up a couple Logical Editor presets for this
3. Use a Transient designer that allows to trigger a random amount of processing (say, ranging from 60% to 100%), in order to have more natural and varying transient envelopes (works great on the snare, but it is useful also with the toms... I use MMultibandTransient for this)

Still, you made some interesting points, thanks!
by Fabio Bartolini
Sat Nov 30, 2013 4:57 pm
 
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Re: No EQ section in Channel Central!!

Hello,

looks like the problem with the skin file some users have experienced.

I'm writing you a PM right now.

Best,
by Fabio Bartolini
Wed Dec 18, 2013 1:56 pm
 
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Re: I need to buy cubase 5,...But how??

Hello leaocomposer,

the Cubase 7.5 license allows to run previous versions, as some users pointed out already.

If you decide to go the Cubase 7.5 route, either contact support or send me a PM, I'll provide you with the ISO images.

Best regards,
by Fabio Bartolini
Tue Jan 07, 2014 5:20 pm
 
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Re: c7.5 is absolutely ROCK SOLID

Plasuma, I deleted your posts, evidently posted to disrupt the thread.
You can post your points in a proper thread in the issues forum or in another thread dealing with problems the users are facing. You actually posted the same exact things elsewhere.

Thanks.
by Fabio Bartolini
Fri Jan 10, 2014 10:16 am
 
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Re: c7.5 is absolutely ROCK SOLID

Hello,

you can post in the Issues Forum.

If you have any threads that we might have missed, feel free to let me know via PM.

Cheers,
by Fabio Bartolini
Fri Jan 10, 2014 10:42 am
 
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Re: Wrong Update Pack

Hello djreeve,

this can be solved - I found your order and will contact Asknet tomorrow morning when I'm back in the office.

Kind regards,
by Fabio Bartolini
Tue Jan 14, 2014 5:18 pm
 
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Re: Upgrade to Padshop Pro

Hello,

as stated elsewhere in the Forum, the Support Team is doing their best to reply, but it is unfortunately not possible to reply to every enquiry in a timely manner these days. Sorry.

If you own Cubase or Cubase Artist, you can just buy the upgrade to Pro, yes.
As Elektrobolt wrote, you don't need any further installation, as Padshop and Padshop Pro are the same installation, the license unlocks further functionality.

There is no stand-alone version of Padshop.

Kind regards,
by Fabio Bartolini
Wed Jan 15, 2014 9:27 am
 
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Re: 7.5 Bug: VST performance peak?

Hello,

I recently did some extensive tests on performance peaks and eventually reproduced something very similar on my home rig. Tried all kind of audio and video-card drivers combinations as well as disabling / enabling Windows services, the only thing I didn't touch is the BIOS which was already set up the way I want it.

The problem was solved reverting back to an older driver for the video-card - I have a Radeon HD 6570 and all 13.x drivers would yield the same result. Driver 12.10 brought performance back to normality, no more spikes.

I have a couple reports that using older drivers also solved the same issue with nVidia cards.

Not saying it will surely help those who posted here, but it is worth trying.

Kind regards,
by Fabio Bartolini
Tue Jan 28, 2014 11:23 am
 
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Re: Cubase 6 licence missing

Cool, thank you for reporting.

If you can PM me the e-mail address you used for the request (or the one in MySteinberg, if you used the Form), I will look after it and close the case, unless you have other unresolved issues.

Thank you.
by Fabio Bartolini
Sat Feb 01, 2014 6:53 pm
 
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Re: EQ and High Cut Resonances

Hi all,

for those interested, I confirm that the filters in the EQ section are 12dB and that the response received and posted by "mbbx5aw2" is correct, except for the difference between the two EQ section filter types.
Please read the details below:


Type II reacts to Q-factor and can be adjusted to a very high resonance, Type I reacts to Gain, with a rather subtle resonance. That is for compatibilty reasons. Type II was introduced with StudioEQ. Type I is the old Channel-EQ.

For small values of resonance they can be set to be (almost) identical, for example:
Type I Highpass: Gain 0 dB, 1 kHz, Q 1
Type II Highpass: Gain 0 dB, 1 kHz, Q 4.1


Hope this helps.
by Fabio Bartolini
Tue Feb 04, 2014 9:11 am
 
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Re: elcc Error on VST3 directory

Hello,

the Basic FX Suite license is missing.
I just sent you a PM.

Best regards,
by Fabio Bartolini
Tue Feb 04, 2014 4:00 pm
 
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Re: 7.5 Bug: VST performance peak?

FABIO:

Do you know if Steinberg is trying to implement a "bridge" in ASIO-Guard for audio processing on CUDA enabled graphic cards?

This could explain why graphics performance seems so linked to plugin performance in version 7.

Hello,

no, I'm not aware of CUDA implementations being worked on.

The graphic performance appears to be linked to the latest drivers' implementation, with some of the improvements made for gaming and 3D graphics causing real-time spikes with particular plug-ins.
These plug-ins all share common characteristics - they over-ride the default behaviour of the pointer when hovering on the controls, so it might be related to a particular GUI framework.
I'm no developer, so I forwarded the outcome of my tests to the proper people in-house.

They were actually already on it and the GUI handling is being revised - it is quite unlikely that the drivers will be written the "old way" in the future, so it must adapt to the way drivers are working now and will probably work in the near future.

By the way, during my tests the behaviour of Cubase 7/7.5 and Cubase 6/6.5 was the same concerning this.
But Cubase 6/6.5 only shows the average VST Performance, so the spikes and fluctuations might look like a normal fluctuation due to the load, especially with a lot of plug-in instances or working at low latencies.
When looking at the Cubase 7/7.5 real-time meter, it might trick into thinking that the performance is much different, but the only way to directly compare the two versions is by comparing the average meter only.

Hope this helps.
by Fabio Bartolini
Thu Feb 06, 2014 10:33 am
 
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Re: Wavelab messed up some of Cubase's plugins

Hello diogo_cme,

the path shown in the picture for the WaveLab plug-ins is C:\Program Files\Common Files\VST3.
The Plug-in Set file is specific to the WaveLab installation and should be in the WaveLab Program folder, not in common.
This way, Cubase will have access to both the WaveLab plug-in Set and the Cubase plug-ins Set, which could cause problems and is not supported.

Cheers,
by Fabio Bartolini
Fri Mar 07, 2014 9:51 am
 
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Re: Education 6 can be Upgradet to 7.5

Hello X-quality,

I moved this to the Presales forum.

The sentence you quoted means that there is no "Educational Upgrade / Update" - i.e. Update and Upgrades are only available as regular, non-Edu packages.

You can indeed update your Cubase 6 Educational to 7.5, which (as AP correctly wrote) once updated to the latest version will lose the Edu status and will become a regular, commercial license.

Kind regards,
by Fabio Bartolini
Sun Apr 13, 2014 8:53 am
 
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Re: Education 6 can be Upgradet to 7.5

Thanks
why did this seller tells me otherwise Ebay 111311032694

in general I have the privilege of price with my 6 edu when buying Cubase 7.5 - Upgrade from Cubase 6 Factory Retail Box
I'll buy it but get back to you in a week and will tell if you were right or not ;)

I don't know why, but I know my daily job also consists of assisting re-sellers who sold the wrong updates, so I'm pretty confident I'm correct ;-)

Best,
by Fabio Bartolini
Sun Apr 13, 2014 9:38 am
 
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Re: equalizer in channel settings is gone??

Hello,

I sent you a PM.

Kind regards,
by Fabio Bartolini
Fri Apr 11, 2014 9:01 am
 
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