Search found 80 matches

Return

Please obey copyrights!

Dear forum members,

It is important that everyone thinks twice before posting links to content outside the forum. Because the legal position differs from country to country, we have to remain vigilant that posts do not contain links to copyrighted material where the copyright owner is not posting the link. Special attention needs to be paid when you post links to music downloads as well. This means that we might remove links from posts with no further discussion or justification if there's any doubt.

YouTube etc.
Please do not post links to music tracks or videos unless 1) the site is licenced to do so 2) you own the copyright in that content or 3) you have permission from the copyright holder. Sites like YouTube are currently in high level legal negotiation with various labels, publishers and collection societies and as such Steinberg cannot allow links to tracks and videos on these sites.

Steinberg obviously wants people to respect the copyright in its software and as such we must help protect the rights of other copyright holders.

Once sites like YouTube are properly licenced then we can look at this issue again but until then we cannot allow YouTube, etc links where the material is a copyright infringment and these will have to be deleted.

Steinberg have sought legal advice on this and this is the way we have to do it.

Thanks for your understanding.
by Ed Doll
Mon Oct 28, 2013 12:05 pm
 
Jump to forum
Jump to topic

Re: Steinberg's dongle alternative coming



1. The ability to have the eLicenser on a local network, so that other local computers could be used, without moving the dongle around. This should not be compromising, since I believe that *most* users only own one license per product anyways. And the ones that can afford it, would probably buy additional licenses anyhow, since that would keep their progress from being interrupted in case of network problems.


There might be an external solution available for this task:
http://www.seh-technology.com/products/usb-device-servers/myutn-50a.html

We have had a test run here at work and it worked very well. The USB-eLicenser is available on the network and you can "take it" to be able to work on your system. It is not possible to use the same USB-eLicenser simultaneously on different systems though.
Also note that this is not an official recommendation because we haven't done any official tests so far.

Regarding the USB-eLicenser dicussion in general, I can only say that the USB-eLicenser will be here for some time to come. We are currently discussing a shorter version that would be introduced during next year if everything works as expected and we are also discussing a rather simple way for you to cover short term downtimes due to a USB-eLicenser failure or theft. No details are available yet but we'll let you know!
by Ed Doll
Tue Nov 05, 2013 11:21 am
 
Jump to forum
Jump to topic

Re: I bought Halion a year or two ago, still can't use it

Sorry, rytis but that was way over the top which is why you cannot participate anymore. As mentioned earlier, we have a support in the US so if you do not want to speak to Germans, there you go... :roll:
by Ed Doll
Sun Nov 10, 2013 9:06 am
 
Jump to forum
Jump to topic

Re: Cubase 7.5 update or reinstall ?

The Cubase 7.5 update itself is only around 1 GB per platform but the new HALion Sonic SE 2 content adds up to that. The update itself needs a Cubase 7 on the system and you should simply use that to move to 7.5. However, we will also provide the complete ISO image for download as well. That is 7 GB plus the new content (3 GB).
by Ed Doll
Tue Dec 03, 2013 9:27 am
 
Jump to forum
Jump to topic

Re: Cubase 7.5 update or reinstall ?

You should only use the ISO if want to install from scratch. There is no reason to let it install into an existing Cubase 7 folder. Regularly installed content will be detected of course.
by Ed Doll
Tue Dec 03, 2013 3:47 pm
 
Jump to forum
Jump to topic

Re: Cubase 7.5 update or reinstall ?

You can install Cubase 7.5 directly as the essential part will be covered. Additional stuff like videos and external content is not part of the updater but again, it's not essential. If you want everything, go for the ISO image.
by Ed Doll
Tue Dec 03, 2013 3:36 pm
 
Jump to forum
Jump to topic

Re: Cubase 7.5 - Veröffentlichung 04.12.2013

Es war eine kurze, eher unrühmliche Episode. Aber ich hab noch was aus der Zeit gerettet :-)
by Ed Doll
Fri Dec 06, 2013 1:26 pm
 
Jump to forum
Jump to topic

Re: Missing most of the Insert effects after upgrade

Just to let you know, we are currently checking this here. Thanks for the reports!
by Ed Doll
Wed Dec 11, 2013 11:03 am
 
Jump to forum
Jump to topic

Re: Cubase Artist 7.5 crashes when opening project

The fix for Cubase Artist 7.5 is now available: viewtopic.php?f=181&t=52110
by Ed Doll
Fri Dec 13, 2013 4:49 pm
 
Jump to forum
Jump to topic

Cubase Artist 7.5.1 plug-in set update available

Dear Cubase Artist 7.5 users,

We just released a Cubase Artist 7.5 update which resolves a license issue with the included plug-in set. This update is fully supported and recommended for all Cubase Artist 7.5 users.

Please download the update here .

Thanks for choosing Cubase!

Helge Vogt - Team Leader Product Marketing Group
Steinberg Media Technologies GmbH
Hamburg, Germany
by Ed Doll
Fri Dec 13, 2013 4:54 pm
 
Jump to forum
Jump to topic

Audio issues with late 2013 iMacs and fusion drives

Over the last weeks, we have been contacted by several customers using a late 2013 iMac system with a fusion drive and one of our audio interfaces on Mavericks.
Usually, drop outs not only in Cubase but also on Youtube, iTunes etc. occur

We just received the confirmation from Apple that a fix for this issue - which btw is not limited to our applications and audio interfaces - needs to come from Apple with an update.
Unfortunately, the latest Mavericks 10.9.1 update does not address this. We hope to have a fix or at least more information on this topic in January.

There is an ongoing discussion on the Apple forum on this:
https://discussions.apple.com/thread/5428602

Here is a description taken from the Apple forum that could be a workaround for the time being. The key is to bypass the flash part of the fusion drive:
>>>
1) Create a bootable OS X external Disk, Boot from that and then install [your audio application] on it.... and use that for [...] any Audio work..for the time being.. until a fix is released by Apple for this issue. Make sure you do not access any data on the FD drive after booting from the external drive otherwise the issue will reappear. until you restart your Mac and reboot from the EXT drive.. You can however, boot from the FD when not doing Audio related work.

2) Split your Fusion drive into an SSD and a Mech drive (again for the time being) and then reassemble the FD after the fix has been issued.

3) Return your iMac for one with an SSD or mech drive inside (if you still can..)

4) Do nothing and wait until Apple releases a fix for the problem... though there is no official ETA for any such fix...
<<<
by Ed Doll
Thu Dec 19, 2013 3:22 pm
 
Jump to forum
Jump to topic

Re: Steinberg - Please fire your website designers


This is why web browsers have this brilliant feature called bookmarks. It's not like every user has the same priorities and interests when browsing our website content and this is why some pages require more than one click.

That's not a good excuse for clunky web design. Most sites have site maps where you can reach every part of it with a single click. You should consider it, but then again you made it abundantly clear that you think your website is blameless and perfect and therefore you don't accept any suggestion. Pity.

Why is everything either black or white these days? Of course, the website has room for improvement - a lot actually - and the guys we decided not to fire are currently working on improvements. Judging the website by taking the separate forum (it's just phpBB) as an example isn't the best choice me thinks ;)
by Ed Doll
Wed Jan 08, 2014 8:59 am
 
Jump to forum
Jump to topic

Re: ATTENTION: Steinberg Management

Yes, your emails are here and I am really sorry for the delay. We will respond to them very soon!
by Ed Doll
Sat Jan 11, 2014 5:46 pm
 
Jump to forum
Jump to topic

Re: Steinberg products page goes Japanese

Remember, we are owned by Yamaha ;-)
by Ed Doll
Fri Feb 07, 2014 12:06 pm
 
Jump to forum
Jump to topic

Re: Steinberg + Arturia

I think that Arturia is taking care of all the orders but need some time to do so. We at Steinberg can't do anything as we only provided a code for the Arturia shop. We don't have any access to the data you submitted during the order process. Sorry for this inconvenience!
by Ed Doll
Tue Mar 25, 2014 1:26 pm
 
Jump to forum
Jump to topic

Re: Steinberg + Arturia

The Steinberg/Arturia promotion was quite successful and combined with some technical issues on their end this all added up to the issues some of you now experience. I think with some patience, you will all receive the software you paid for :-)
by Ed Doll
Wed Mar 26, 2014 11:24 am
 
Jump to forum
Jump to topic

Re: Cubase 7.5 crashes when used with Eucon

We are currently working on a possible fix to address this issue. I have no information when it will become available though.
by Ed Doll
Thu Mar 27, 2014 8:53 am
 
Jump to forum
Jump to topic

Re: UR44 Issue

The volume is indeed dropped to -3dB when turning on the channel link switch. According to the engineers this is due to the fact that the norminal position of the panpot is different between channel link on and off.

When channel link is on, the norminal position is "turned left or right" position. If you turn to center, volume is decreased from 0dB to -3dB.
When channel link off, it is "center" position. If you turn to left or right, volume is increased from 0dB to +3dB.

If one sets the panpot to left and right before clicking channel link switch, volume will be returned from +3dB to 0dB (norminal level) when channel link is clicked.

BTW, the behavior of the channel link on the MR and UR series is the same as the default settings of YAMAHA digital mixers such as CL, QL and etc...
by Ed Doll
Tue Apr 01, 2014 4:49 pm
 
Jump to forum
Jump to topic

Re: where is Steinberg?

I'm a little worried?
-Various documentation not being updated


Which one exactly?


-Many new mods doing close to nothing - or handling level 1 knowledge posts


True but this is simply because every support team member here in Hamburg gets moderator status automatically. We have added several new members to the team but our focus still is on emails and phone support. If time permits, we do more than just moderation and first level support here as well.


-Forum buggy


Any examples?


-Old features not being enhanced to match current Cubase or time
-Updates/Fixes coming in at an alarmingly slow rate
-Many *universal* workflow enhancements being ignored
-great ideas not being implemented


We love great ideas but it's always a matter of priorities and even greater ideas that need to be implemented first ;)
These points could start another discussion I'd rather avoid as we have many of these in this forum already. We try our best to make it right for everyone which is not always possible.


maybe i am disillusioned, or not in a musical state of mind atm to notice these things.. idk...
Many times I think that it would take me 1 month at HQ to fix things up and propel the software and the company to where it should be in 2014.
It cant be because of missing money as yamahas net sales last year was something like 366 Billion Yen (over 3 billion$). - So what is it?
Are the original Devs still there? - How many Devs are working on what?
Are you giving up?
Do you need some help from advanced beings?


Thank you for the offer but we are fine and some of the developers from the beginning are still here. Even Charlie Steinberg says hi every now and then. As an independent company under the Yamaha umbrella, we do add to the Yamaha revenue but we still have to work with the money we make ourselves. Without getting into trouble, I can reveal that Steinberg is far from having 3 billion USD available ;)


edit: ech.. whatever.. its not a steinberg only thing... its the same with all civilizations, people, companies and products... sometimes i just freak out knowing that our progression is being slowed down on purpose..
nothing to see here.. move on...

Try to look at the bright side of things in life. Maybe there are actually some good things about us and our software as well. You never know! :)
by Ed Doll
Fri May 09, 2014 8:01 am
 
Jump to forum
Jump to topic

Re: Handbuch Cubase 7.5

Ich frage mich nur folgendes. Wie soll ein Newcomer seine zwangsläufig entstehenden Fragen beantworten.
A: mit dem Steinberg-Support? Der antwortet mit 3-10 tätiger Verspätung oder NIE. Angeblich Ticket verschwunden
B: mit dem Handbuch ? Nicht vorhanden bzw. nur bis 7.0 auf der Steinberg Seite vorhanden
C: hier im Forum ! Scheint im Moment der einzige funktionierende Weg zu sein.

Das spricht alles nicht gerade für einen Unternehmen welches 1,5 Millionen User hat. Ich habe mir jedenfalls vorgenommen erst ein Update zu kaufen wenn ein deutsches Handbuch vorhanden ist.

Lieber Carryon, zumindest zu Punkt A möchte ich anmerken, dass der Steinberg Support und Sie doch eigentlich immer wieder in direktem Kontakt stehen - nicht zuletzt auch, weil wir eben desöfteren einfach nur "getestet" werden und die Antworten auf die Fragen häufig (nicht immer) offensichtlich sind. Ein gutes Beispiel dafür findet sich ja auch direkt über meinem Beitrag.
So etwas kann sich mitunter auch kontraproduktiv auf die Supportarbeit insgesamt auswirken.
by Ed Doll
Mon May 19, 2014 10:33 am
 
Jump to forum
Jump to topic

Re: UR22 to hot... a good thing???

Hi, I'm also having issues recording eletric guitars in Hi-Z input. Too hot, the signal is clipping. Please, I wanna know how to solve this. Thanks.

The reason, I am not posting the process in here is that there are different ways to address this depending on where you live. In your case, please get in contact with our distributor:
http://www.steinberg.net/en/company/distributor.html

They should be able to assist. Thank you!
by Ed Doll
Tue May 13, 2014 12:59 pm
 
Jump to forum
Jump to topic

Re: Dongle question, stick with old or transfer to new?

First, we are talking ms or μs here and not significant by any means. I doubt that this improves the project or Cubase load times. But eLicenser calls happening while using the program will be a little faster. Again, you won't notice it.
by Ed Doll
Tue May 20, 2014 11:27 am
 
Jump to forum
Jump to topic

Re: Windows 8.1 Problems - YAMAHA STEINBERG DRIVER PROBLEM

Thanks for the update! I will forward this topic to Yamaha again. Maybe there is something that can still be done but please understand that even that might not change anything.
At least the legacy drivers helped a bit...
by Ed Doll
Tue Jun 24, 2014 2:11 pm
 
Jump to forum
Jump to topic

Re: eLicencer responding whenever..

USB 3.0 is not needed for the USB-eLicenser. If issues come up, it is usually with the USB 3.0 ports.
Make sure to install the latest eLC available from http://www.elcc.eu
Also, please check whether there are updates available for the mainboard drivers and if you have many USB devices connected, please test without the one that are not needed for Cubase.
by Ed Doll
Thu Jun 26, 2014 7:38 am
 
Jump to forum
Jump to topic

Re: Neues Upgrade Artist 7.5

Hallo,
vielen Dank für das Interesse!
Das CI2 kann auch nach dem Upgrade mit vollem Funktionsumfang genutzt werden.
Zu der Kompatibilität der Projekte haben wir einen Artikel veröffentlicht:
https://www.steinberg.net/nc/de/support/knowledgebase_new/show_details/kb_show/compatibility-and-interchangeability-of-project-files.html
Grundsätzlich sollte das also möglich sein.
by Ed Doll
Thu Jul 10, 2014 11:01 am
 
Jump to forum
Jump to topic

Re: Looks like 7.5.40 is on the way ...

It will take some time until that version will be released.
by Ed Doll
Mon Jul 21, 2014 1:07 pm
 
Jump to forum
Jump to topic

Re: Groove Agent 4 announcement

There is also no upgrade from HALion Sonic SE 2 and there was no upgrade from Groove Agent One and HALion One to their "parent" applications. So it has always been like that and I can only ask for not another dicussion on the available upgrade paths or lack thereof.
by Ed Doll
Tue Jul 29, 2014 3:35 pm
 
Jump to forum
Jump to topic

Re: Knacksen, Rauschen, Kracksen usw

Könntest Du mir in einer PM die Email-Adresse nennen, unter der Du uns die Mail gesendet hast? Vom 30.7. ist nämlich gar keine Mail mehr in der Inbox. Ich kann versuchen, das dann nachzuvollziehen.
Danke!
by Ed Doll
Mon Aug 04, 2014 4:04 pm
 
Jump to forum
Jump to topic

Re: Upgrading from Groove Agent 1&2 to Groove Agent 4

First, if you have a Groove Agent 1 disc - no matter if second hand or not - you can use it to request an update for Groove Agent 4.
Groove Agent 1 does not have to be installed on the new system to run Groove Agent 4.

And yes, we have been busy or better not well staffed over the last week... sorry for that! Most of the team is back though and you should receive answers - at least if you have requested support from the European support team.
by Ed Doll
Mon Aug 11, 2014 11:24 am
 
Jump to forum
Jump to topic

Re: Groove Agent 4 announcement

Indeed, please not another USB-eLicenser discussion in a completely unrelated thread. Thanks!
by Ed Doll
Mon Aug 11, 2014 7:48 am
 
Jump to forum
Jump to topic

Re: In 2014, what is Steinberg's procedure for a lost elicen

We do replace licenses on these conditions:

- The license must not have been replaced before.
- The lost USB-eLicenser must be identified (best option is a registered eLicenser in MySteinberg)
- We must have received a signed statement certifying the loss of the dongle.

We can then disable the USB-eLicenser and provide new activation codes. To keep the downtime short, a spare USB-eLicenser is not a bad idea so that you can download the license(s) as soon as you receive the activation code(s). The turn around time depends on where you live and which support team is handling the case but it is usually very low.

We are also working on a better solution for MySteinberg which will hopefully become effective within this year.
by Ed Doll
Thu Aug 14, 2014 4:05 pm
 
Jump to forum
Jump to topic

Re: In 2014, what is Steinberg's procedure for a lost elicen

The solution includes a temporary licenses that can be requested in MySteinberg once a USB-eLicenser is lost or defective. This way you can continue working until regular license replacements are issued by support. Of course, this requires a spare USB-eLicenser to make sure you really have a zero downtime.

Not sure how this is related to Cubase 8 or any forum activity though?
by Ed Doll
Tue Aug 19, 2014 8:01 am
 
Jump to forum
Jump to topic

[Windows] Cubase/Nuendo stürzen beim Laden eines Projekts ab

Der Absturz betrifft alle Versionen von Cubase und Nuendo, die den Steinberg Hub nutzen (Cubase LA/AI/Elements 7, Cubase und Cubase Artist 7/7.5 und Nuendo 6.5).

Details hierzu finden sich in diesem Knowledgebase-Artikel:
https://www.steinberg.net/nc/de/support/knowledgebase_new/show_details/kb_show/windows-cubase-and-nuendo-crash-upon-starting-a-project-template.html
by Ed Doll
Tue Sep 16, 2014 10:47 am
 
Jump to forum
Jump to topic

Re: Just curious

Tommy-boy wrote:Whatever happened to Eckard Doll?

-Tom


Every now and then I wonder that myself. But in general, I am feeling fine and no heads have been rolling.
And btw, my last posts date back to Friday ;)

Thanks for missing me already! :)
by Ed Doll
Mon Oct 13, 2014 7:10 am
 
Jump to forum
Jump to topic

Re: Steinberg Zero Downtime (very kool).

We wanted to do that for a long time. A nice feature I hope only few of you will have to use ;)
by Ed Doll
Sat Oct 25, 2014 3:41 pm
 
Jump to forum
Jump to topic

Re: Maintenance update 8.5.20?

Me too ;)

But seriously, we are preparing the upload for later today.
by Ed Doll
Thu Nov 20, 2014 12:53 pm
 
Jump to forum
Jump to topic

Re: Steinberg UR12 Driver Issues (ver. 1.9.2)

Hello,

it's not easy to comment on this issue without having more details. Which mainboard is used? Is the UR12 connected directly to the PC? If so, have you tried different USB ports (USB 2 and USB 3 if appicable)? Most importantly, what does the blue screen say? Could you send a picture of that?
by Ed Doll
Tue Mar 24, 2015 10:25 am
 
Jump to forum
Jump to topic

Re: Downloading now

The new plug-in organiser looks pretty neat.

First question: how does one get rid of that monstrosity to the right? I am unable to undock and remove the rack/mediabay, and they simply sit there taking up a lot of screen real-estate.

r,
j,

Check the "Workspaces" menu for different options.
by Ed Doll
Wed Dec 03, 2014 2:51 pm
 
Jump to forum
Jump to topic

Re: Pricing - why so expensive?

The official price for the UK is 82 GBPs. That is the suggested retail price that we as a manufacturer have to set.
The market price always differs from the suggested price. This has been the case with all previous updates or full versions and it is something we cannot change. If the dealer decides to offer products at the purchase price or close to it, then it is his decision.

BTW, the same can be applied to all products out there (well, maybe Apple is an exception here ;) ). Every had a look at the discounts you receive on Amazon or at local retailers on almost all products from Samsung, Philips, Yamaha, even Blu-rays, etc.? No difference to what is discussed here.

We don't exactly like this but as mentioned before, there is not much we can do about it. It's free market economy after all...
by Ed Doll
Thu Dec 04, 2014 11:48 am
 
Jump to forum
Jump to topic

Re: Pricing - why so expensive?

I'm not quite sure what happened there, one minute I was posting on one thread, then I find my post tacked onto the end of another after the official reply.

But I'm still not sure if buying a new 7.5 upgrade will give me the 8 upgrade, even if I've already activated a version 7.5 on my eLicenser. Can somebody clarify please?

That won't work as you would need another Cubase 7 license to apply the upgrade activation code to.
by Ed Doll
Thu Dec 04, 2014 1:36 pm
 
Jump to forum
Jump to topic

Re: Upgrade and migrate to new machine/OS

Thank you for the interest in Cubase 8!
You can simply install from the Cubase 8 installation right away. There is no need for a previous version on the system. All is needed is the Cubase 5 license on the USB-eLicenser.
by Ed Doll
Thu Dec 04, 2014 1:39 pm
 
Jump to forum
Jump to topic

Re: Cubase 8 Trial

Come on, it's not like it's June now ;)
by Ed Doll
Thu Dec 04, 2014 4:04 pm
 
Jump to forum
Jump to topic

"Please switch to an Aero theme" error message on Windows 7

On Windows 7, the error message "DWM composition is not running. Please switch to an Aero theme" prevents Cubase Pro/Artist 8 from starting.
Please read this article for details on this issue:

https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/windows-7-error-message-dwm-composition-is-not-running-please-switch-to-an-aero-theme.html
by Ed Doll
Fri Dec 05, 2014 2:16 pm
 
Jump to forum
Jump to topic

Cubase 8 Pro Video Tutorials available on Youtube

Dear Cubase 8 users,
You can now find several very useful tutorial videos on Cubase Pro 8 on our Youtube channel.
Enjoy!
by Ed Doll
Mon Dec 08, 2014 2:11 pm
 
Jump to forum
Jump to topic

Re: Handbuch Pro 8

Wie bereits hier geschrieben, kommt die komplette deutsche Dokumentation - und dazu auch die fehlenden Handbücher in den anderen Sprachen - Ende Januar/Anfang Februar kommenden Jahres.
Wir sind uns zudem durchaus der Tatsache bewusst, dass die Situation unglücklich ist und würden gerne alles zeitgleich veröffentlichen. Dies ist auch weiterhin das Ziel. Ich habe vor kurzem die Gelegenheit, mal mit den Kollegen darüber zu sprechen. In den vergangenen Jahren wurde die Arbeitsprozesse konsequent umgestellt. In der Übergangszeit ist dadurch eher mehr liegen geblieben aber nun machen sich langsam die Vorteile und die effizienteren Abläufe bemerkbar - ich hoffe, dass dies dann auch bald bei euch ankommt und Handbücher direkt zum Start oder wirklich kurz danach verfügbar sind.

Das Thema, die Handbücher gedruckt separat zu verkaufen, ist auch noch nicht vom Tisch. Ich werde im Januar mal schauen, wie da der Stand ist.
by Ed Doll
Tue Dec 30, 2014 11:10 am
 
Jump to forum
Jump to topic

Re: Cubase 8 Boxed Update Versionen

Wenn Du jetzt einen Cubase 7.5 Aktivierungscode eingibst, dann wird dieser bei der Prüfung direkt in eine Cubase 8 Lizenz gewandelt und das eLCC leitet Dich dann auch zu den Downloads für die aktuelle Version weiter.
by Ed Doll
Tue Dec 30, 2014 11:00 am
 
Jump to forum
Jump to topic

Re: Grace Period Frage" Bevorzugung "

VirusTi82, ich kann Dich nur dringend bitten, die Art Deines Auftretens hier im Forum zu überdenken! Dass wir 32-bit Support oder Amp-Plugins rausschmeißen, nur weil Du sie nicht benötigst, zeugt schon von einem gewissen Grad an Intoleranz und Ignoranz. Jeder, der mit Cubase arbeitet, hat andere Ansprüche und Workflows und dementsprechend komplex ist Cubase nunmal. Es tut mir sehr leid, dass wir nie die richtigen und tollen Features für Dich einbauen aber andere User sehen dies nunmal anders.

Bevor ich diesen Thread schließe: es ist nicht unsere Intention, bestimmte Kunden zu bestrafen und andere zu belohnen und die Diskussion, wer nun wie viel für welches Update bezahlt, ist so alt, wie Cubase selbst. In der Regel zahlt man in der Tat mehr, wenn man jedes Update mitmacht. Das sollte aber immer eine bewusste Entscheidung aufgrund bestimmter Features sein, die man dann aber eben auch nutzen kann. Vielleicht solltest Du auch nochmal den Beitrag von MickMack lesen, der Dir hoffentlich aufzeigt, dass auch andere Firmen nicht immer alle Kunden gleich behandeln (können):
http://www.steinberg.net/forums/viewtopic.php?p=417995#p417995

Solltest Du weiterhin andere User persönlich angehen, dann behalten wir uns weitere Schritte vor. Davon abgesehen hast Du ja selbst schon einen sehr passenden Schluss für Deinen letzten Post gefunden.
by Ed Doll
Mon Jan 05, 2015 8:19 am
 
Jump to forum
Jump to topic

Re: Mitglied ignorieren

Ich wünschte manchmal, ich könnte die Funktion nutzen aber das widerspricht leider meinem Job...
Ach ja, ganze Threads ausblenden geht nicht aber man könnte natürlich das komplette Forum ausblenden.

Ich schließe das hier dann auch mal...
by Ed Doll
Mon Jan 05, 2015 8:32 am
 
Jump to forum
Jump to topic

Re: update 7.5 auf 8 klappt nicht

Bevor ich diesen Thread schließe, wünsche ich allen ein frohes neues Jahr! Es scheint in etwa so zu werden, wie das vergangene, wenn man das Forum als Maßstab ansieht ;)
by Ed Doll
Mon Jan 05, 2015 8:28 am
 
Jump to forum
Jump to topic

Re: [SOLVED]Can I Upgrade to 8 from Cubase 5 Studio

There seems to be a rather high demand for this upgrade path. Please note that this shop page can only be accessed using this direct link and the offer is available until end of February only!

Upgrade no longer available!
by Ed Doll
Thu Jan 08, 2015 11:22 am
 
Jump to forum
Jump to topic

Re: C8 supports retina displays?

I am really sorry but all I can say is that we are working on the retina support. There is an internal version with retina support for all text elements already. It is just not finished and many graphics haven't been updated. This needs time and thus there is no date for a retina version I can offer at the moment.
by Ed Doll
Mon Jan 05, 2015 3:57 pm
 
Jump to forum
Jump to topic

Re: Höhere VST Performance Belastung in C8Pro

Sorry, VirusTI82 aber nun ist mal gut. Es ist zwar nett, dass Du uns gegen die "Rotz-PCs" in Schutz nehmen möchtest aber der Ton macht die Musik.
Du wurdest bereits verwarnt und nun reicht es. Du bist nun für zwei Wochen außen vor. Danach hast Du noch eine Chance. Andere User so anzugehen geht nicht und wir haben auch keine Lust, immer hinter Dir aufräumen zu müssen. Dafür fehlt uns zudem auch schlicht die Zeit.
by Ed Doll
Mon Jan 19, 2015 3:30 pm
 
Jump to forum
Jump to topic

Re: Höhere VST Performance Belastung in C8Pro

Ich glaube, wir beenden das hier mal...
by Ed Doll
Tue Jan 20, 2015 2:26 pm
 
Jump to forum
Jump to topic

Re: Crossfade function not recalling default fade style.

I can confirm this here and have entered it into our bugbase. The ID is BON-8265 and has been added to the topic title.
Thank you for reporting this!
by Ed Doll
Wed Feb 04, 2015 10:21 am
 
Jump to forum
Jump to topic

Re: Handbuch Pro 8

Nikkin wrote:Freitag ist dann ja bei Steinberg wahrscheinlich wieder frei.


Das hätte was... ich schlage es mal vor! :mrgreen:

Die Dokumentation kann jetzt komplett hier heruntergeladen werden:
http://www.steinberg.net/de/support/dow ... pro_8.html
by Ed Doll
Fri Feb 06, 2015 10:43 am
 
Jump to forum
Jump to topic

Re: Mackie Control Protokoll in Cubase Pro 8

Wir sind an dem generellen Thema aktuell dran und vermutlich wird es mit dem nächsten Cubase Update bereits besser laufen.
by Ed Doll
Thu Feb 05, 2015 10:10 am
 
Jump to forum
Jump to topic

Re: Handbuch Pro 8

whitealbum wrote:
Gute Sache.

Gibt es schon Neuigkeiten wegen einem gedruckten Handbuch, dass man im Steinberg Store kaufen könnte?
Darauf zielt wohl auch Cubofants "bump" ab :mrgreen:


Leider nein... aber wenn ich was habe, werde ich es euch nicht verheimlichen! ;)
by Ed Doll
Fri Feb 06, 2015 3:56 pm
 
Jump to forum
Jump to topic

Re: [SOLVED]Can I Upgrade to 8 from Cubase 5 Studio

JohnPativens wrote:Ed Doll, that would be great thanks.
Is the feature set of Artist 8 inferior to Studio 5's?


Considering all the development and general improvements that happened since then, Cubase Artist 8 is not inferior anymore.
by Ed Doll
Tue Feb 10, 2015 8:58 am
 
Jump to forum
Jump to topic

Re: 7.5.40 update - delayed till 8.0.10, or ...?

Before 8.0.10 but only because we were unable to hide all evidence ;)

http://www.steinberg.net/index.php?id=d ... ase_75&L=1
by Ed Doll
Wed Feb 25, 2015 3:18 pm
 
Jump to forum
Jump to topic

Re: 7.5.40 update - delayed till 8.0.10, or ...?

Normally, it should be safe to simply apply the update. If something goes wrong, most of the time, it related to the preferences you can bypass or delete using the safe start (pressing Alt+Shift+Ctrl) during Cubase start-up.
by Ed Doll
Thu Feb 26, 2015 9:40 am
 
Jump to forum
Jump to topic

Re: Steinberg e-mail support?

Hello all,

I'm posting this here to ask you all what the average time of response is from the Steinberg support team? I emailed them with a question on February 17 and only have gotten the automated response that they receved my email but that if a response might be delayed due to namm and frankfurter musikmesse (which is in itself a quite outdated email... :shock: )

I emailed them about a plugin question and sent the same question to Waves who answered in under 5 hours...

This is the very first time I have asked a question to support in the 10+ years that I am a paying customer of Steinberg ... not a good way to treat your customers :evil:


Herwig

Hi all,

The message says "We will take care of your request and get back to you as soon as possible. Please note that due to bank holidays and large trade shows (e.g. Musikmesse in Frankfurt and NAMM shows) the response might be delayed." So those two trade shows are only examples.

It is frustrating for the support team and me personally to see that we are not able to respond at least within 48 hours.
The reason for the current backlog has been the Cubase Pro 8 release in combination with many unplanned absences within the team over the last couple of months.
In addition, we had one support agent moving on to Yamaha/Line 6 and two others are currently taking a parental leave.

It is not easy to compensate for this and to find temporary workers or new full time employees that have the product knowledge as well as the needed language skills.
We are currently looking for new full time support agents and recently hired three part time 1st level agents to cope with the backlog.

The above is not supposed to be any kind of excuse, I merely wanted to give an insight into the reasons for this.
I am also very much aware that this is not the first time I write something similar here.
We have to improve the situation to meet your and our own demands and I am really sorry because we do care.
by Ed Doll
Tue Mar 17, 2015 4:50 pm
 
Jump to forum
Jump to topic

Re: Steinberg's dongle alternative coming

In the course of this year, we will introduce new and shorter USB-eLicensers which should be more robust.
by Ed Doll
Wed Mar 18, 2015 3:10 pm
 
Jump to forum
Jump to topic

Re: 8.0.10 Important Heads-up

There's nothing on the 8.0.10 download pages - not that I can find anyway.
Scroll down on the download page a bit and you'll see Documentation Zip files in various languages. As previously noted by KMK however, only the english has as of yet been updated.
http://www.steinberg.net/index.php?id=downloads_cubase_pro_8&L=1

I find it a pity they no longer put a revision number or date on the credits page. That's where one usually looks first.

You can now find this information in the PDF file properties keywords in your PDF viewer now.
In Foxit it's for instance File -> Properties -> Description -> Keywords
by Ed Doll
Wed Mar 18, 2015 10:51 am
 
Jump to forum
Jump to topic

Re: Aktuelle I7 6 Kerner und Cubase 8

Wir haben mittlerweile einen Beta-Tester, der ein sehr ähnliches System mit einem i7 5820k nutzt und auch dort ist dieses Phänomen zu beobachten. Ein Kollege aus der Entwicklung ist bereits an dem Thema dran. Das heißt natürlich aber gleichzeitig, dass wir im Augenblick keine Lösung anbieten können. Vielen Dank aber für die Tests und die Informationen!
by Ed Doll
Thu Mar 19, 2015 10:40 am
 
Jump to forum
Jump to topic

Re: Steinberg's dongle alternative coming

It's going to be the second half of this year.
by Ed Doll
Fri Mar 20, 2015 3:42 pm
 
Jump to forum
Jump to topic

Re: [SOLVED]Cubase 8 Trial

The latest info I have received is that the trial will be released this week.
by Ed Doll
Mon Mar 23, 2015 10:13 am
 
Jump to forum
Jump to topic

Re: Grace Period - Ist das Cubase 8 Update für mich kostenfr

Ja, bei Eingabe des Aktivierungscodes wird man auf Cubase 8 umgeleitet.
by Ed Doll
Fri Apr 10, 2015 7:29 am
 
Jump to forum
Jump to topic

Re: Ersatzteile für Controller

Hallo,
wenn es nur um die Kappen geht, dann können wir vielleicht recht unbürokratisch weiterhelfen. Normale Ersatzteile, die eine Reparatur erfordern, gibt es so offiziell nicht. Dafür wäre dann eine RMA und Rücksendung an das Service Center nötig. In dem Fall sende bitte eine Mail an den Support unter rma [at] steinberg punkt de unter Nennung des Fehlers, des Kaufdatums (inkl. Beleg), kompletter Anschrift und der Seriennummer des Geräts.
by Ed Doll
Tue Dec 02, 2014 11:43 am
 
Jump to forum
Jump to topic

Re: Ersatzteile für Controller

Wenn Du den Kaufbeleg vom Verkäufer bekommen hast und das Gerät noch innerhalb der Garantie ist, dann wird es auch auf Garantie repariert.
Außerhalb der Garantie bzw. ohne Kaufbeleg kann vom Service Center ein Kostenvoranschlag eingeholt werden und dann ggf. auf eigene Kosten repariert werden.
Wenn das Hardware-Modell noch keine zwei Jahre auf dem Markt ist, gehen wir natürlich davon aus, dass es noch innerhalb der Garantie ist.
by Ed Doll
Wed Apr 22, 2015 9:34 am
 
Jump to forum
Jump to topic

Re: Handbuch Pro 8

Bei "Meister" werde ich natürlich hellhörig ;)
Leider konnte ich bisher nichts zu der Diskussion beitragen, weil sich hier noch nichts bewegt hat. Ich habe aber die Frage erneut in die Runde der Verantwortlichen weitergeleitet und werde mich melden, sobald ich eine Neuigkeit habe.
by Ed Doll
Thu May 21, 2015 2:39 pm
 
Jump to forum
Jump to topic

Re: UR22 on iPad

All I can say is that it is not possible to make the UR22 iPad compatible. It is not a marketing decision - why would we want to omit such a feature voluntarily - but a technical limitation. Please keep in mind that the UR22 was the first UR series device all others were introduced later. Unfortunately, it is always an evolution... for instance we introduced pad switches with the UR242 for the first time.
by Ed Doll
Thu Jun 04, 2015 3:18 pm
 
Jump to forum
Jump to topic

Re: Anmeldung bei "my Steinberg" derzeit nicht möglich?

Der Login für den Onlineshop ist nicht identisch mit dem MySteinberg Login, da der Onlineshop von der Firma Asknet betrieben wird. Daher funktioniert das dann auch nicht.
Entweder, die Account-Daten sind noch bekannt oder es müsste mit einem neuen Account geordert werden. Ich kann da leider von hier nichts ausrichten.
by Ed Doll
Thu Jun 25, 2015 1:32 pm
 
Jump to forum
Jump to topic

Re: AAF import woes on EuCon system

Hi, could you provide us with one of the AAF files somehow? I'd like to have a look at this.
by Ed Doll
Fri Jun 26, 2015 8:00 am
 
Jump to forum
Jump to topic

Re: UR22 keine Wiedergabe mit Windows 10 möglich

Wir haben nun hier einen Knowledge Base Artikel zum Thema Windows 10. Das beschriebene Problem ist leider bekannt.
https://www.steinberg.net/nc/de/support ... ws-10.html
by Ed Doll
Wed Jul 29, 2015 11:12 am
 
Jump to forum
Jump to topic

Windows 10 - please do not upgrade!

Hello all,

We will release an official announcement later today but our tests have shown performance and timing issues with Cubase, Nuendo and Sequel on Windows 10 (build 10240) systems.
Also, the latest Quicktime 7.7.7 cannot be installed on a Windows 10 system which basically removes the video support in Cubase and Nuendo.
While these issues did not occur on all systems we tested with, we can only recommend to wait.

In addition, the Yamaha Steinberg USB and Firewire drivers also show issues with sample rate switches and thus are not fully compatible either.

More information will follow as soon as we know more.
by Ed Doll
Wed Jul 29, 2015 7:05 am
 
Jump to forum
Jump to topic

Re: Windows 10 - bitte nicht upgraden!

Wir hatten hier auch Systeme, die gut gelaufen sind aber andere eben leider nicht und daher die Empfehlung. Wir müssen nun mit der Release-Version von Windows 10 schauen, wie wir weiter vorgehen.
by Ed Doll
Wed Jul 29, 2015 1:55 pm
 
Jump to forum
Jump to topic

Windows 10 - bitte nicht upgraden!

Hallo,

Wir werden im Laufe des Tages noch eine offizielle Ankündigung machen aber hier zur Sicherheit schon vorab einige Informationen zu Windows 10:
Unsere Tests mit Windows 10 (build 10240) haben einige Performance- und Timing-Probleme mit Cubase, Nuendo und Sequel aufgezeigt. Zudem scheint es momentan nicht möglich zu sein, Quicktime 7.7.7 auf Windows 10 zu installieren, wodurch der Video-Support praktisch wegfällt.
Auch wenn diese Probleme nicht auf allen hier getesteten Systemen aufgetreten sind, können wir aktuell nur davon abraten, das Upgrade durchzuführen.

Auch die Yamaha Steinberg USB- und Firewire-Treiber haben Probleme mit Samplerate-Änderungen und sind somit auch nicht voll kompatibel.

Sobald wir mehr wissen, werden wir weitere Informationen veröffentlichen.
by Ed Doll
Wed Jul 29, 2015 7:14 am
 
Jump to forum
Jump to topic

Windows 10 - please do not upgrade!

Hello all,

We will release an official announcement later today but our tests have shown performance and timing issues with Cubase, Nuendo and Sequel on Windows 10 (build 10240) systems.
Also, the latest Quicktime 7.7.7 cannot be installed on a Windows 10 system which basically removes the video support in Cubase and Nuendo.
While these issues did not occur on all systems we tested with, we can only recommend to wait.

In addition, the Yamaha Steinberg USB and Firewire drivers also show issues with sample rate switches and thus are not fully compatible either.

More information will follow as soon as we know more.
by Ed Doll
Wed Jul 29, 2015 7:08 am
 
Jump to forum
Jump to topic

Windows 10 - please do not upgrade!

Hello all,

We will release an official announcement later today but our tests have shown performance and timing issues with Cubase, Nuendo and Sequel on Windows 10 (build 10240) systems.
Also, the latest Quicktime 7.7.7 cannot be installed on a Windows 10 system which basically removes the video support in Cubase and Nuendo.
While these issues did not occur on all systems we tested with, we can only recommend to wait.

In addition, the Yamaha Steinberg USB and Firewire drivers also show issues with sample rate switches and thus are not fully compatible either.

More information will follow as soon as we know more.
by Ed Doll
Wed Jul 29, 2015 7:08 am
 
Jump to forum
Jump to topic