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Re: Cubase hangs - Cubase IC Pro will expire soon

Hi BHuck67

first of all sorry that Cubase is not starting up with the SKI.

Other then the license there are some other factors to check.

As Guillermo already pointed out above, giving the process enough permissions by running it as administrator might help.
The following is not only recommended if you run Cubase with the SKI remote but also as general advice to make your DAW environment more stable.
I expect the underlaying Windows up to date and to be original. Furthermore no crack tools should be installed (They often intercept connections and processes)

- You experience a crash! Work with this standard article to rule out the most common reasons:
https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/troubleshooting-instructions-for-cubase-nuendo-and-sequel-on-windows

- Cubase, plugins, extensions, drivers etc should always be installed for all users . Usually there is an option during installation. So if asked whether to install the program for all users or "only the currently connected user" always choose "all users" .

- Grant exceptions for Remote SKI, Cubase etc. in all installed security programs. Both Cubase and Remote SKI request network connections from your system which might be interpreted as malicious intend (even though they are harmless).
General computer advice: Never have more then one antivirus program on your system. Google "antivirus storm" or "AV storm" to find out more.

- Disable all automatic system maintenance from tools like CC cleaner or other registry maintenance tools.
They might accidentally delete or change information required by our software.
The same as for antivirus software counts here as well: Never have more then one of those tools active on system unless you know what you are doing.

This is already a lot to check so far and should cover all basics for stable operation.

Would be nice to hear if this helps :)
by Philippe Bono
Thu May 08, 2014 2:18 pm
 
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Re: Cannot get IC pro to work (iOS/ Windows 8)

Hi,

I just checked out that video. As it seems your network is properly configured, else you would not have a connection error.
The kind of symptoms point to network performance or caching issues though.
Network performance is an entirely different cup of tea and going into details here would be beyond the scope. But a few things can be checked by anyone.

Ping response time
The easiest test is to run the ping command:
Hit the Windows key on your keyboard,
type cmd,
open a command prompt,
Type:
ping ip.address.off.your.ipad
Hit enter on your keyboard.

This will send four pings (icmp packages) to your ipad.
You should have 0% lost packages.
The average response time should be under or 0ms

If you have any other results I recommend you to hit google and search for Network performance improvement topics.

If your results are good let us know and I can post the next analysis steps.
by Philippe Bono
Wed Sep 24, 2014 7:43 am
 
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