VST Sound Loop Set Klanghaus (HELP PLEASE)

It’s now 2020, and this problem is still here.
Bought it, activated it, downloaded it, got the t-shirt…But it’s nowhere to be seen in the media bay. I have tried moving it to other files to see it Cubase catches it. Still lost.
I really need these sounds for my project. I wish that Steinburg would answer my emails.

On Windows 10 pro with Cubase 11