Remove elicenser from steinberg account

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Remove elicenser from steinberg account

Postby Cobexonly » Sun Aug 04, 2013 6:50 pm

Hi everyone,

I accidentally registered my friend elicensed software to my steinberg account :cry: , and now I want to remove it from my account but I cant find the remove menu. :roll:
Has anyone else had this problem? please help me to resolve this problem ;)

Thanks,
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Re: Remove elicenser from steinberg account

Postby DeadAgain » Sun Aug 04, 2013 6:56 pm

Pretty easy :)

Go to ... https://www.steinberg.net/en/mysteinberg.html

and log in. Choose the Tab "eLicensers" under these 3 big red buttons. Click on the right side on the show details triangle ... scroll down to the end of the list of the elicensers content ... there is a gray link "Remove USB eLicenser from Account" ...

But .. this is not possible for Software eLicensers. If it is an SeL ... Steinberg Support must help.
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Re: Remove elicenser from steinberg account

Postby Cobexonly » Sun Aug 04, 2013 7:17 pm

I cant see the gray link "Remove USB eLicenser from Account"?? :roll:

Image
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Re: Remove elicenser from steinberg account

Postby DeadAgain » Sun Aug 04, 2013 7:22 pm

As I stated:

But .. this is not possible for Software eLicensers. If it is an SeL ... Steinberg Support must help.

You only have Software eLicensers.
Cubase Pro 8.05 64Bit, Halion 5, GA 4 & loads of other Plugins, NI Komplete Ultimate
iMac 27" i5 late 2013, 24GB, Nvidia GTX 775 2GB, OS X 10.10.2,
M-Audio 1814 FW, M-Audio C140, M-Box Micro
Pro Tools 10, Pro Tools 11, Reason 8, Logic Pro X, Live 9
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Re: Remove elicenser from steinberg account

Postby Cobexonly » Sun Aug 04, 2013 7:31 pm

DeadAgain wrote:As I stated:

But .. this is not possible for Software eLicensers. If it is an SeL ... Steinberg Support must help.

You only have Software eLicensers.


oh ya :) ... I hope Steinberg Support can help dan solve my problem immediately.

Anyway thanks for help dude ;)
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Re: Remove elicenser from steinberg account

Postby Guest » Mon Aug 05, 2013 7:48 am

Hi.

Yes, the removal of an eLicenser is only enabled for USB-eLicenser.

From our viewpoint, you rather replace an eLicenser than remove it. So you have the reactivation-option which deletes the old eLicenser and gives you new activation codes for the licenses on your old soft-eLicenser.

So for the time being, the removal of a Soft-eLicenser is a support case.
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