Remove elicenser from steinberg account

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Remove elicenser from steinberg account

Postby Cobexonly » Sun Aug 04, 2013 6:50 pm

Hi everyone,

I accidentally registered my friend elicensed software to my steinberg account :cry: , and now I want to remove it from my account but I cant find the remove menu. :roll:
Has anyone else had this problem? please help me to resolve this problem ;)

Thanks,
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Re: Remove elicenser from steinberg account

Postby DeadAgain » Sun Aug 04, 2013 6:56 pm

Pretty easy :)

Go to ... https://www.steinberg.net/en/mysteinberg.html

and log in. Choose the Tab "eLicensers" under these 3 big red buttons. Click on the right side on the show details triangle ... scroll down to the end of the list of the elicensers content ... there is a gray link "Remove USB eLicenser from Account" ...

But .. this is not possible for Software eLicensers. If it is an SeL ... Steinberg Support must help.
Halion 5 & Friends, Mac Mini i5 late 2012, 16GB, OS X 10.8.5, M-Audio 1814 FW, M-Audio C140, M-Box Micro, Pro Tools 10, Pro Tools 11, Reason 7, Logic Pro X
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Re: Remove elicenser from steinberg account

Postby Cobexonly » Sun Aug 04, 2013 7:17 pm

I cant see the gray link "Remove USB eLicenser from Account"?? :roll:

Image
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Re: Remove elicenser from steinberg account

Postby DeadAgain » Sun Aug 04, 2013 7:22 pm

As I stated:

But .. this is not possible for Software eLicensers. If it is an SeL ... Steinberg Support must help.

You only have Software eLicensers.
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Re: Remove elicenser from steinberg account

Postby Cobexonly » Sun Aug 04, 2013 7:31 pm

DeadAgain wrote:As I stated:

But .. this is not possible for Software eLicensers. If it is an SeL ... Steinberg Support must help.

You only have Software eLicensers.


oh ya :) ... I hope Steinberg Support can help dan solve my problem immediately.

Anyway thanks for help dude ;)
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Re: Remove elicenser from steinberg account

Postby Guest » Mon Aug 05, 2013 7:48 am

Hi.

Yes, the removal of an eLicenser is only enabled for USB-eLicenser.

From our viewpoint, you rather replace an eLicenser than remove it. So you have the reactivation-option which deletes the old eLicenser and gives you new activation codes for the licenses on your old soft-eLicenser.

So for the time being, the removal of a Soft-eLicenser is a support case.
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