Audio is distorted and cuts out.

This section is about Steinberg's USB audio interfaces UR824, UR28M, UR44 and UR22

Audio is distorted and cuts out.

Postby chooch » Wed Jan 30, 2013 8:18 am

I cannot get the UR22 to play audio through any program without cutting out and adding distortion.

I have adjusted the buffer size, trying every possible combination of sample rate and buffer size.

My computer more than meets the system requirements (8 gigs RAM, 400 GB free HDD space).

Can someone (preferably from Steinberg) please advise how to get this this working correctly? With such poor documentation both on line and provided with the product, I'm really tempted to return this ASAP.

:evil:
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Re: Audio is distorted and cuts out.

Postby Guest » Wed Jan 30, 2013 10:10 am

What kind of computer and operating system do you use? Have you tried different USB ports? If you have USB 3 support, try connecting the device to any of the USB 2 ports, please.
In Cubase, do you have the same distortion no matter which buffer size is selected for the ASIO driver or does it get worse with lower latencies?

It might be the best solution to contact the US support directly via www.steinberg.net -> Support -> Contact
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Re: Audio is distorted and cuts out.

Postby Invincibear » Wed Jun 19, 2013 2:47 am

I too have the same issue, I noticed it's only when running with a 44.1k sample rate outside of Cubase. It's in a USB3 plug but using a USB2 plug doesn't seem to make a difference.
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Re: Audio is distorted and cuts out.

Postby nubu » Tue Aug 13, 2013 9:32 am

I hear crackles every few seconds while listening to any kind of music outside of cubase. Buffer size and sample rate seem to habe no effect at all.

(Windows 8/64, driver and firmware up to date)
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