ur44 output line 3/4 wont work

Dear Ed doll,
regarding your last mail:
In the meantime i bought a presonus 44vsl.
I had some installation troubles , and my dealer could hook me up with somebody from presonus three days after i had told him my issues.
The guy called me, we went together with team viewer through the installation process, and after 15 minutes everything was well.
This is support how its meant to be.
If I compare it with the enormous amount of time ( writing posts in order that someone would help me, filling in online forms) i invested to get the ur44 working… i draw my conclusions.