I’m having this exact same issue with my UR824. I was having no issues until right after the update. All of the presets disappeared except for the “Basic” setting. I am able to see the “Yamaha Preset” and “Engineer Preset” SSD files in Explorer as always, but when I try to search for them in Cubase 8, I am unable to locate and/or load any of these SSD files; however, I am able to find my VSTpreset files in these same folders and load them just fine.
The closest I can get is loading a different default template when starting a new project, and then being given a different default setting; otherwise, I can only access “Basic”. You can see in the snapshots that I am unable to access any other presets.
I would like to avoid having to reinstall everything if at all possible and am hoping it’s something simple I’m missing.
UR824, Windows 7, Cubase 8; all the latest updates installed.
