Reinstalled windows - cant use key?

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Reinstalled windows - cant use key?

Postby russ1974 » Wed Sep 25, 2013 11:20 pm

Hi,

I had to reformat my PC and reinstall windows. I tried to install Cubase 7 Elements using the key I received in the email, but it says I cannot use the key again because it's already been used. How can I "reset it" and install on my computer again please?

I also have the MP3 encoder add on, I expect I will get the same issue with that.

Thanks,
Russ.
Windows 8.1 Pro, i7 Proc, 16Gb Ram, OS SDD, Cubase 7.5. Alesis Multimix8. Rode NT1A.
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Re: Reinstalled windows - cant use key?

Postby Tanant » Thu Sep 26, 2013 5:47 am

Have you tried this?

What is the detailed procedure for a reactivation?

This is a general step-by-step guide:

Log in to your MySteinberg account

If you do not have an account yet, please visit the page to create one.

On the “My Products” page, make sure the “Software” view is selected.

Click on the entry of the software you need to reactivate.

In case the product has never been registered before and the option is missing, please first register it using the “Add new software” option and use the old activation code to register. Then continue with this guide

In the expanded view, click on “Software reactivation”

Enter the new Soft-eLicenser number that has been created on your new system. The number is displayed by the eLicenser Control Center which can be found in the "Program Files" (Windows) or "Applications" (Mac) folder on your computer.

Click on "Reactivate".

The new activation code will be displayed and also be sent to you by email.

Click on the green "Enter Activation Code" button in the eLicenser Control Center to enter or paste your code.

Click on "Continue" and then on "Download License".


https://www.steinberg.net/en/support/kn ... activation
Cubase 7 x64 | Win7 | Core i7 2600k@4.7Ghz | 16GB RAM | MOTU Ultralite
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Re: Reinstalled windows - cant use key?

Postby russ1974 » Thu Sep 26, 2013 8:12 am

Thank you very much, haven't tried it yet but I am sure that will work :)
Windows 8.1 Pro, i7 Proc, 16Gb Ram, OS SDD, Cubase 7.5. Alesis Multimix8. Rode NT1A.
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Re: Reinstalled windows - cant use key?

Postby Marcus » Thu Sep 26, 2013 11:29 am

Hi there,

Please request a new activation code via your MySteinberg account.

In case the program hasn't been registered in MySteinberg previously, it is required to do this first of all:

- Log in to your MySteinberg account or create one: https://www.steinberg.net/en/mysteinberg.html
- In "My Products", please select "Add software" and choose the product in question
- To register, please use the old activation code to register
- Once the product is registered, you can use the registration to reactivate it

These are the necessary steps:

- Install the latest eLicenser Control Center: http://www.elicenser.net/en/latest_downloads.html
The eLicenser Control Center is installed along with the Steinberg software but it is recommended to use the latest version.
- Log in to your MySteinberg account: https://www.steinberg.net/en/mysteinberg.html
- In "My Products" select the software you intend to reactivate. The expanded view allows you to start the "Software reactivation" by clicking on the button.
- Enter the "New Soft-eLicenser" number. The number is displayed by the eLicenser Control Center which can be found in the "Program Files" (Windows) or
"Applications" (Mac) folder on your computer.
- Click on "Reactivate"
- A new activation code appears in this section. In addition, it will be listed under "My Products" and you will also receive it by e-mail
- Click on "I'm done" and use this code to reactivate your software
- In the eLicenser Control Center click on "Enter Activation Code" and enter the new code
- Copy & Paste will do! The license will now be stored on your new system. Its registration into your MySteinberg account will be done automatically

Just in case the eLicenser Control Center does not show a Soft-eLicenser, please have a look here:
https://www.steinberg.net/en/support/kn ... elicenser/

Best regards,

Marcus
Education Specialist

Germany | Austria | Switzerland

My Desktop PC: Intel i7 950; Gigabyte GA 58x UD5, 12GB RAM, NVidia Geforce 770
OS: Win 8 64bit

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Re: Reinstalled windows - cant use key?

Postby russ1974 » Thu Sep 26, 2013 12:06 pm

All up and running again - thanks :)
Windows 8.1 Pro, i7 Proc, 16Gb Ram, OS SDD, Cubase 7.5. Alesis Multimix8. Rode NT1A.
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