Is Cubase Elements returnable?

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Is Cubase Elements returnable?

Postby vintagevibe » Sun Nov 17, 2013 7:13 am

I have C7 but want something for my laptop. I've downloaded the demo but it won't run because it hangs at "initializing eLC". I've worked with support and still can't get it working. The support tech said I shouldn't have that problem with the full version. So I'm willing to try but if I can't get it to work will Steinberg let me return it for a refund?
Windows 7/64, Intel i7 2600K, 16G RAM, 6TB 7200RPM storage, and bunch of software.

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Re: Is Cubase Elements returnable?

Postby Fabio Bartolini » Sun Nov 17, 2013 10:15 am

Hello vintagevibe,

if the activation code is unused you can have a refund, but it gets a little more complicated if you have bought a boxed version.

I'm going to send you a PM, it should be easy to fix this.

Best,
Fabio Bartolini, Steinberg Tech Support
Steinberg Media Technologies GmbH
Hamburg, Germany

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Re: Is Cubase Elements returnable?

Postby vintagevibe » Mon Nov 18, 2013 7:30 am

I PM'd you. Thanks for the assistance.

Dean
Windows 7/64, Intel i7 2600K, 16G RAM, 6TB 7200RPM storage, and bunch of software.

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