Cubase 7.5 download link not available after failing dloadin

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Cubase 7.5 download link not available after failing dloadin

Postby rpaillot805 » Wed Dec 04, 2013 4:45 pm

Hi there,

My download failed and i'm not able to download Cubase 7.5 (mac installer) anymore . link expired.
Tel and mail support seems unavailable...
Could you give me a new link ( via mail ? )

Thanks

RP
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Re: Cubase 7.5 download link not available after failing dlo

Postby Luis Dongo » Wed Dec 04, 2013 5:18 pm

Hi rpaillot805,

you have 90 days to download and redownload your purchase before the link expires. Please try it again.

Regards
Luis Dongo, Technical Support
Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Cubase 7.5 download link not available after failing dlo

Postby rpaillot805 » Wed Dec 04, 2013 5:55 pm

Hi Luis, thanks for answering.

Unfortunately the link doesnt work anymore. What I get is "the link expired, please contact support "

In the mail I got after purchasing, I get this link https://shop.steinberg.net/cgi-bin/shop ... mode=depot
where I'm supposed to get the download links. Unfortunately the link for Cubase installer / both mac and PC doesnt appear anymore. Only halion sonic 2 download link is available ( which I didnt download yet )

I guess my only chance is something only you can do ;-)
I can give you my steinberg shop email via PM if you want ?

RP
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Re: Cubase 7.5 download link not available after failing dlo

Postby Grim » Wed Dec 04, 2013 10:53 pm

I have the same thing.....I downloaded the update but the HSE content has failed and now I have an expired link.

Please advise
i7 930@2.8, 12Gb, W7HP x64, Cubase 7.5.30 x64, Audient iD22, Alphatrack, Wavelab Elements 7.2.1.
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Re: Cubase 7.5 download link not available after failing dlo

Postby Grim » Thu Dec 05, 2013 12:18 am

I tried Asknet who have simply responded

Thank you very much for contacting asknet Customer Service.

Questions related to the use of the software you purchased are the responsibility of the technical support of Steinberg.


Have completed a support request with Steinberg but what are the chances of a quick response there!
i7 930@2.8, 12Gb, W7HP x64, Cubase 7.5.30 x64, Audient iD22, Alphatrack, Wavelab Elements 7.2.1.
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Re: Cubase 7.5 download link not available after failing dlo

Postby purushothaman » Thu Dec 05, 2013 6:18 am

I have the same thing.....I downloaded the update for PC but the HSE content has failed and now I have an expired link. The links for Mac are available.

Please advise
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Re: Cubase 7.5 download link not available after failing dlo

Postby elbadaoui » Thu Dec 05, 2013 6:52 am

+1 ... but the paypal function work fine !....
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Re: Cubase 7.5 download link not available after failing dlo

Postby Luis Dongo » Thu Dec 05, 2013 9:35 am

Hello,

the downloads are now available in our website: http://www.steinberg.net/en/support/dow ... se_75.html

Regards
Luis Dongo, Technical Support
Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Cubase 7.5 download link not available after failing dlo

Postby Ed Doll » Thu Dec 05, 2013 9:58 am

I have contacted Asknet and made them aware of issues. Usually, they have to offer support here because they host the downloads. However, I just got off the phone with them and some of theses issues seem to be related to download managers being used. Simultaneous donwloads can lead to an unavailablility of the downloads because the max. amount of download attempts has been reached.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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