THE LIES OF STEINBERG

THE LIES OF STEINBERG

Postby TOLEDO » Tue Jul 09, 2013 7:23 am

I had a mail exchange officer with the most gentle supporter contacted through the technical support of Steinberg. My problem is a bug in Cubasis.



But then I did not understand or are unknowingly stupid and I wonder:
Why steinberg does not support on Cubasis? Why did not he tell me before I bought the product? Why did the supporter before he answered me and then dumped me to the forum? How is it that a forum must be supported, with no official obligation to respond?

I'm sorry, but this time Steinberg is really disappointing ... and then, on the export of midi files from Cubasis there is a bug as big as a house, while in the notes of the product clearly states that it has the functions of import / export midi file: lie
TOLEDO
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Re: THE LIES OF STEINBERG

Postby crohde » Tue Jul 09, 2013 8:15 am

Hello TOLEDO,

I'm sorry for the problems you had finding the official support.
What bug did you find? If you explain here your problem we can help you. :)

The support for Cubasis is done only on this forum. And this is clearly found on the iTunes product page before buying the app: https://itunes.apple.com/us/app/cubasis ... 76519?mt=8
Following the "Cubasis support" link on that page redirects you to this forum (ww.steinberg.net/cubasisforum).
Best regards,

Carlos Mendoza Rohde - Product Marketing Manager Cubase & Apps
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook
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Re: THE LIES OF STEINBERG

Postby TOLEDO » Tue Jul 09, 2013 11:10 am

Quando si modifica un file midi, per salvarlo bisogna usare la funzione mixdown, salva file midi. Il file salvato in questo modo è inutilizzabile. Sia all’interno di cubasis, sia esportandolo in altri programmi midi, non funziona, è totalmente diverso da quello che si è salvato, sia nelle tracce, sia nella durata.
Spero di essermi spiegato
Distinti saluti
Rosario Rosito

translate:

When you edit a midi file, save it to use the function mixdown, save midi files. The saved file is unusable in this way. Both within Cubasis, either by exporting it to other MIDI programs, it does not work, it's totally different from what you saved, both in the traces, both in duration.
I hope I explained
Best reguards
Rosario Rosito
TOLEDO
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Re: THE LIES OF STEINBERG

Postby crohde » Tue Jul 09, 2013 3:48 pm

Hello Rosario,

Our engineers will have a look at the problem!
Best regards,

Carlos Mendoza Rohde - Product Marketing Manager Cubase & Apps
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook
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Re: THE LIES OF STEINBERG

Postby TOLEDO » Wed Jul 10, 2013 8:12 am

okay thank you, I am comforted by this news already. I hope that the solution is then advertised at least on this forum. Many musicians like me use Cubase (and now even Cubasis) also to work with midi files, so this feature is really important.
Best regards.
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