Dropbox share error

Dropbox share error

Postby Charles » Mon Mar 24, 2014 9:40 pm

Hello,

I recorded my first podcast with Cubasis and I'm trying to export the resulting tracks via Dropbox. Here's what I see shortly after the Dropbox upload starts:
Upload failed
The following error occur...rrorDomain error -1001.)
OK

Any help is appreciated,

— Charles
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Re: Dropbox share error

Postby Insecteater » Sat Aug 09, 2014 4:31 pm

I'm having the same problem. Any answers?
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Re: Dropbox share error

Postby LSlowak » Mon Aug 11, 2014 10:50 am

Hi,

do you have the Dropbox app installed on your iPad?
Should work as expected both with files and projects afterwards.


Thanks

Lars
Lars Slowak - Teamlead / Product Planning Management - Apps
Steinberg Media Technologies GmbH
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Re: Dropbox share error

Postby Charles » Wed Sep 24, 2014 11:54 pm

(Edit: Oops, realized after-the-fact that I'd started this thread. Wish someone cared.)

LSlowak wrote:do you have the Dropbox app installed on your iPad?
Should work as expected both with files and projects afterwards.

FWIW, this has never worked for me either. I've tried quite often with different Cubasis and iOS versions (just confirmed that it fails with iOS 8.0). I get the same "The following error occur...rrorDomain error -1001.)" error that other people have reported.

I've been able to transfer mixdowns in the past using "Open with" and then choosing Dropbox, but even this is now failing with iOS 8.

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Re: Dropbox share error

Postby LSlowak » Mon Sep 29, 2014 3:14 pm

Hi Charles,

I gave Dropbox (App Version 3.4.2) and Cubasis 1.8.2 another check a minute ago works without a problem.

Step by step:
- Load a project in Cubasis
- Go to "Media" and open the "Projects" folder
- Make sure to select the desired project and tap the "Share" button
- In the pop-up menu choose "Dropbox"

Full project will be zipped and uploaded to Dropbox.
In Dropbox the ZIP file appears in the Cubasis folder (Apps/Cubasis).

Works also with single audio files...

I assume your problems could be related to Dropbox and/or a network issue.
Please get in touch with them about the error code and keep me updated about the results.


Best,

Lars
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Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Dropbox share error

Postby LSlowak » Wed Oct 01, 2014 9:49 am

Lars Slowak - Teamlead / Product Planning Management - Apps
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook
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Re: Dropbox share error

Postby Charles » Tue Oct 28, 2014 8:49 pm

LSlowak wrote:I gave Dropbox (App Version 3.4.2) and Cubasis 1.8.2 another check a minute ago works without a problem.

Unfortunately, it's actually getting worse. Not only does the app still show an unintelligible error (see "Step by step" list below) when using Share > Dropbox, but it can no longer show the Share > Open with dialog — it stalls for 18 seconds and then crashes.

Step by step:
  • Create or load a project (24-bit, 44.1 kHz)
  • Create a mixdown (one WAV per track)
  • Go to Mixdown, select WAV file (recommend 750 MB or larger to make sure you're not seeing a false success with small files)
  • Choose Share > Dropbox (may need to do Login process if this is your first time)
  • Choose "NO" when asked to zip, since that would be silly
  • Dropbox upload will make some progress, then you'll see error "The following error occur…rrorDomain error -1001.)"
LSlowak wrote:I assume your problems could be related to Dropbox and/or a network issue.

No, I spent an hour trying to prove that it wasn't a Cubasis bug and failed. Of Dropbox and several other apps that integrate with Dropbox, Cubasis is the only one exhibiting errors and crashing (after locking for 18 seconds) when opening the OS dialog when I Share > Open with.

If the above steps don't work for you, please get in touch with me and let me know how I can send you additional information. If there's a log file accessible with developer tools, I can send it. If errors are logged with Steinberg, I can send you timestamps of crashes so you can associate logs that you've received with this issue.

Best,

— Charles
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