just bought WaveLab Elements 8 downloaded can't findon comp

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just bought WaveLab Elements 8 downloaded can't findon comp

Postby krisisamused » Sat May 11, 2013 1:30 am

Just bought WaveLab Elements 8 as a download. File is on desktop with a yellow file icon with the name "WaveLab Elements 8" with a yellow folder in that named "WaveLab Elements 8 for windows" and a wavelab elements icon that reads "WaveLab_Elements_8_Start_Centre" I've followed installation instructions, registered, activated through key and it's not in my programs at all. Anyone have any ideas where I have gone wrong. Have gone through website looking for answers and wavelab elements 8 isn't an option.

Cheers
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Re: just bought WaveLab Elements 8 downloaded can't findon comp

Postby PG » Sat May 11, 2013 6:23 am

Please ask Steinberg official support for this issue.
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Re: just bought WaveLab Elements 8 downloaded can't findon comp

Postby krisisamused » Sat May 11, 2013 7:29 am

where do I find the official support? I am lost, looked for over an hour this morning
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Re: just bought WaveLab Elements 8 downloaded can't findon comp

Postby PG » Sat May 11, 2013 8:46 am

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Re: just bought WaveLab Elements 8 downloaded can't findon comp

Postby Arjan P » Sat May 11, 2013 1:10 pm

Are you sure the application was actually installed? To me it sounds like what you see on your desktop is only the extracted installer - which hasn't operated (installed WL8) yet.. And, for helping here, it is essential to know more about your system; OS & version, 32 or 64 bit, etc..
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Re: just bought WaveLab Elements 8 downloaded can't findon comp

Postby krisisamused » Mon May 13, 2013 8:59 am

Thanks

Operating system is Windows 8
64bit
there is a setup64 icon that I hit but the comp says I haven't enough disk space, but I have 2 and a half tbs worth, so not sure what that's about.

It says
Insufficiant free disk space

then says

cannot prepare main package
Probably corrupted package, incorrect TMP/TEMP variables or there is
no execute permission for temporary folder
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Re: just bought WaveLab Elements 8 downloaded can't findon comp

Postby Uwe Huebner » Tue May 14, 2013 10:45 am

Please try the new WaveLab Elements 8.0.1 installer:
http://www.steinberg.net/en/support/dow ... nts_8.html
Uwe Huebner, Deputy Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Re: just bought WaveLab Elements 8 downloaded can't findon comp

Postby krisisamused » Tue May 14, 2013 10:42 pm

installed 8.0.1 and the same thing is happening. Got the files but not the program itself to open. I am wondering how I go about a refund and perhaps my best option is to order the box of it instead and maybe I will have better luck setting it up? I am finding it very hard to get the help I need to sort this issue out. Gone through the channels stated. I would like to talk to someone from Steinberg themselves to organise a refund and box sent. I am finding the steinberg website frustrating. Anyone have any ideas. I live is Australia.
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