Cubase 6.5 / Artist 6.5 / PadShop Installer solution

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Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Helge Vogt » Wed Feb 29, 2012 4:06 pm

Hi all,

We are sorry, but there has been an issue with the download host, leading to corrupted Installers. Users which qualify for the Cubase 6.5 / Cubase Artist 6.5 Grace Period update and have downloaded the corresponding file are not affected!

Please accept our apologies for any inconvenience caused and we hope you'll soon enjoy the new features of the 6.5 update!

UPDATE:
All customers who purchased the update, should have received a new download link in their Asknet account by now. Please use this link to download the update!


Thanks for choosing Cubase!

Helge Vogt
Product Marketing Manager Cubase
Steinberg Media Technologies GmbH
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Strophoid » Wed Feb 29, 2012 4:09 pm

Thanks Helge, downloading now. Will report if it works when it's ready :)
Software: Steinberg Cubase Artist 6.5.5 64-bit.
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Instruments: Yamaha DTX750k - Yamaha MO-6 - Waldorf Blofeld - Korg Wavedrum WDX.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution edited

Postby trito » Wed Feb 29, 2012 4:26 pm

Helge,
I can not purchase but downloading (so far so good) from ftp. Would like to do the payments but how if my cart still appears to be empty?
greets

trito

shop repaired (at last :/)
Last edited by trito on Wed Feb 29, 2012 5:15 pm, edited 1 time in total.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Strophoid » Wed Feb 29, 2012 4:27 pm

Extracting works now, haven't been this far yet :)
Software: Steinberg Cubase Artist 6.5.5 64-bit.
Hardware: HP elitebook 8530b with W7 Home 64-bit
Mackie Onyx 1620i - Steinberg Midex 8 - Steinberg CC121.
Analog: Alesis M1 - Behringer Powerplay Pro-XL - Studio Projects C3 - AKG K612Pro
Instruments: Yamaha DTX750k - Yamaha MO-6 - Waldorf Blofeld - Korg Wavedrum WDX.
3rd party plugins: Native Instruments Prism - Rob Papen Distort - Rob Papen Delay

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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Strophoid » Wed Feb 29, 2012 4:35 pm

Yep, all working fine, cheers for the quick fix Steinberg!
Software: Steinberg Cubase Artist 6.5.5 64-bit.
Hardware: HP elitebook 8530b with W7 Home 64-bit
Mackie Onyx 1620i - Steinberg Midex 8 - Steinberg CC121.
Analog: Alesis M1 - Behringer Powerplay Pro-XL - Studio Projects C3 - AKG K612Pro
Instruments: Yamaha DTX750k - Yamaha MO-6 - Waldorf Blofeld - Korg Wavedrum WDX.
3rd party plugins: Native Instruments Prism - Rob Papen Distort - Rob Papen Delay

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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby crohde » Wed Feb 29, 2012 4:45 pm

Strophoid wrote:Yep, all working fine, cheers for the quick fix Steinberg!

Good to hear! :)
Thanks for your patience!
Best regards,

Carlos Mendoza Rohde - Product Marketing Manager Cubase & Apps
Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Wed Feb 29, 2012 5:01 pm

Oh dear...!

Downloaded new ver from ftp site (as per Helge's note).

Extraction goes ok, but at the end it stops with 'Installer has stopped working'.

Cannot proceed any further. The Steinberg_Cubase 6.5 folder created contains *.msi files, Additional Content folder etc. and a Setup.exe.

Double-clicking the Setup.exe says the same message, (that it has stopped working). The *.msi packaged files won't work, stating 'Another version of this program is already installed. Installation of this version cannot continue..'

And now I'm bored.

I've tried twice to do the unpack; rebooting in-between.

As my sig says, I am on Vista32 SP2 btw...

Any clues please..?
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby crohde » Wed Feb 29, 2012 5:14 pm

Puma0382 wrote:Oh dear...!

Downloaded new ver from ftp site (as per Helge's note).

Extraction goes ok, but at the end it stops with 'Installer has stopped working'.

Cannot proceed any further. The Steinberg_Cubase 6.5 folder created contains *.msi files, Additional Content folder etc. and a Setup.exe.

Double-clicking the Setup.exe says the same message, (that it has stopped working). The *.msi packaged files won't work, stating 'Another version of this program is already installed. Installation of this version cannot continue..'

And now I'm bored.

I've tried twice to do the unpack; rebooting in-between.

As my sig says, I am on Vista32 SP2 btw...

Any clues please..?



Hello Puma,
Log-in to your Asknet account and download the link again. The files on the Asknet server were just changed, it should work now for you. :)
Best regards,

Carlos Mendoza Rohde - Product Marketing Manager Cubase & Apps
Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Wed Feb 29, 2012 5:18 pm

crohde wrote:
Puma0382 wrote:Oh dear...!

Downloaded new ver from ftp site (as per Helge's note).

Extraction goes ok, but at the end it stops with 'Installer has stopped working'.

Cannot proceed any further. The Steinberg_Cubase 6.5 folder created contains *.msi files, Additional Content folder etc. and a Setup.exe.

Double-clicking the Setup.exe says the same message, (that it has stopped working). The *.msi packaged files won't work, stating 'Another version of this program is already installed. Installation of this version cannot continue..'

And now I'm bored.

I've tried twice to do the unpack; rebooting in-between.

As my sig says, I am on Vista32 SP2 btw...

Any clues please..?



Hello Puma,
Log-in to your Asknet account and download the link again. The files on the Asknet server were just changed, it should work now for you. :)

Hmmm... ok, well thanks for that. I'll give it a go. But how does this relate to Helge's new 'link' (to the ftp site download), which is what I am trying..? Just curious...
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Helge Vogt » Wed Feb 29, 2012 5:21 pm

Puma0382 wrote:
crohde wrote:
Puma0382 wrote:Oh dear...!

Downloaded new ver from ftp site (as per Helge's note).

Extraction goes ok, but at the end it stops with 'Installer has stopped working'.

Cannot proceed any further. The Steinberg_Cubase 6.5 folder created contains *.msi files, Additional Content folder etc. and a Setup.exe.

Double-clicking the Setup.exe says the same message, (that it has stopped working). The *.msi packaged files won't work, stating 'Another version of this program is already installed. Installation of this version cannot continue..'

And now I'm bored.

I've tried twice to do the unpack; rebooting in-between.

As my sig says, I am on Vista32 SP2 btw...

Any clues please..?



Hello Puma,
Log-in to your Asknet account and download the link again. The files on the Asknet server were just changed, it should work now for you. :)

Hmmm... ok, well thanks for that. I'll give it a go. But how does this relate to Helge's new 'link' (to the ftp site download), which is what I am trying..? Just curious...


I'll update the post in a minute to reflect just that :)

Cheers,
Helge
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Wed Feb 29, 2012 5:24 pm

My point being, I've got the problem ('installer has stopped working') with the file at the ftp site link; is it going to be the same file at the AskNet site..?!? (which i am trying to d/load now.)
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Helge Vogt » Wed Feb 29, 2012 5:30 pm

Puma0382 wrote:My point being, I've got the problem ('installer has stopped working') with the file at the ftp site link; is it going to be the same file at the AskNet site..?!? (which i am trying to d/load now.)


No, your download was interrupted before it was finished. Please check your Asknet account for a new download link or re-download from the ftp (though Asknet is faster).

Best,
Helge
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Wed Feb 29, 2012 5:50 pm

Helge Vogt wrote:
Puma0382 wrote:My point being, I've got the problem ('installer has stopped working') with the file at the ftp site link; is it going to be the same file at the AskNet site..?!? (which i am trying to d/load now.)


No, your download was interrupted before it was finished. Please check your Asknet account for a new download link or re-download from the ftp (though Asknet is faster).

Best,
Helge

Hi Helge - no, sorry. Both times the file fully d/loaded ok (758,243 Kb). From the ftp site, or just now from AskNET. Then, the unpacking/extraction got to the end of its process and then the (Windows) message 'Setup has stopped working'. I hit the 'view details' button and it says Setup.exe has crashed.

Problem Event Name: APPCRASH
Application Name: Setup.exe
Application Version: 2.0.1.0
Application Timestamp: 4f31103a
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e037dd
Exception Code: e0434f4d
Exception Offset: 0003fbae
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

Thanks in anticipation of any more clues you may have... :(
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Guest » Wed Feb 29, 2012 5:54 pm

Is is safe to download from the link provided at time of purchase (about 2 minutes ago 11:50 am EST) or is the ftp link still recommended for Mac OXS?

Best regards,

Wally
________________Edited Message________________
It is safe!!!

I downloaded the Mac OSX installer from the link provided at time of purchase. No problems opening the installer and no problems with VST Performance etc so far :mrgreen:

i5 MacBook Pro 8GB RAM OSX 10.7.3

:arrow: More to follow this evening.
Last edited by Guest on Wed Feb 29, 2012 6:33 pm, edited 2 times in total.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Helge Vogt » Wed Feb 29, 2012 5:55 pm

Hi Puma,
please try running the Installer as an Administrator by right-clicking and selecting "Run as Administrator". Does it help?

Cheers,
Helge
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Wed Feb 29, 2012 6:03 pm

Helge Vogt wrote:Hi Puma,
please try running the Installer as an Administrator by right-clicking and selecting "Run as Administrator". Does it help?

Cheers,
Helge

Trying now..!

EDIT:- no, still crashes at end of extraction/unpacking..! Do you have a Vista box with C6.0.5 around anywhere perhaps, you could try this on..? Also, I have a thread open, for others to post their results on Vista32 in the main forum. I know its not supported, but C6.0.5 is perfectly fine...
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Helge Vogt » Wed Feb 29, 2012 6:13 pm

Puma0382 wrote:
Helge Vogt wrote:Hi Puma,
please try running the Installer as an Administrator by right-clicking and selecting "Run as Administrator". Does it help?

Cheers,
Helge

Trying now..!

EDIT:- no, still crashes at end of extraction/unpacking..! Do you have a Vista box with C6.0.5 around anywhere perhaps, you could try this on..? Also, I have a thread open, for others to post their results on Vista32 in the main forum. I know its not supported, but C6.0.5 is perfectly fine...


Ok, we can have a look at it tomorrow. We really need a break for today.

Cheers,
Helge
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Wed Feb 29, 2012 6:15 pm

Helge Vogt wrote:
Puma0382 wrote:
Helge Vogt wrote:Hi Puma,
please try running the Installer as an Administrator by right-clicking and selecting "Run as Administrator". Does it help?

Cheers,
Helge

Trying now..!

EDIT:- no, still crashes at end of extraction/unpacking..! Do you have a Vista box with C6.0.5 around anywhere perhaps, you could try this on..? Also, I have a thread open, for others to post their results on Vista32 in the main forum. I know its not supported, but C6.0.5 is perfectly fine...


Ok, we can have a look at it tomorrow. We really need a break for today.

Cheers,
Helge

Of course...! Thanks for your time so far Helge.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby unifaun » Wed Feb 29, 2012 7:53 pm

Mac version can't be installed, the update does not find a valid Cubase 6 installation.

I have already installed the latest elc driver! OS X 10.6.8
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Guest » Wed Feb 29, 2012 11:01 pm

unifaun,

From where did you install the update? From the Shop or the ftp site?

I ended up downloading both, but the one from the Shop finished first so that the one I installed.

I did have to enter the activation code in the ELC. Did you go through that step?
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby quantize » Wed Feb 29, 2012 11:45 pm

zero problem updating from 6.0.5 to 6.5 in Mac OSX 10.6.8
Cubase 6.5.4.161 / Pro Tools 10.3.1 / HALion 4.5.2 / Reason 6 / ReCycle 2.2 / Reaktor 5.7.1
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Michel Joly » Thu Mar 01, 2012 1:50 am

I download the installer from this link:
ftp://downloadreplacement:sorryforinconvenience @ ftp.steinberg.net and also from the shop
Always the same error message:
set-up has stopped working "
I uninstalled Cubase 6 and I installed it again, then the 6.05 update and everything went well.
I tried installing the Upd 6.5, again error message "set up has stopped working".
Unable to install the update cubase6.5
Win7 64 bit
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby savadious » Thu Mar 01, 2012 5:13 am

Puma0382 wrote:
Helge Vogt wrote:Hi Puma,
please try running the Installer as an Administrator by right-clicking and selecting "Run as Administrator". Does it help?

Cheers,
Helge

Trying now..!

EDIT:- no, still crashes at end of extraction/unpacking..! Do you have a Vista box with C6.0.5 around anywhere perhaps, you could try this on..? Also, I have a thread open, for others to post their results on Vista32 in the main forum. I know its not supported, but C6.0.5 is perfectly fine...



I had a viruschecker prevent a rare file or 2 from completing.
May be worth stopping it for the 1 download.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Thu Mar 01, 2012 8:38 am

Michel Joly wrote:I download the installer from this link:
ftp://downloadreplacement:sorryforinconvenience @ ftp.steinberg.net and also from the shop
Always the same error message:
set-up has stopped working "
I uninstalled Cubase 6 and I installed it again, then the 6.05 update and everything went well.
I tried installing the Upd 6.5, again error message "set up has stopped working".
Unable to install the update cubase6.5
Win7 64 bit

Ah..! Someone else who has this same issue; though as you've seen I'm on Vista32...

I have to get to work now; wont be back til tea-time/early eve. I hope Helge and SB colleagues can find some things to try and resolve the matter for us Michel...

Bob

PS :- @Savadious, thanks for your input. Though I don't think this can be the cause. I've reported the actual file size I've got when fully downloaded and there is no dispute from SB at this point.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Rocksteady » Thu Mar 01, 2012 9:37 am

I downloaded the new installer from the ftp and tried to install it again but it still doesn't work.
What is 'error code 1603'?? Someone plz tell me how can i fix it..
I'm using win7 64bit
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