Cubase 6.5 / Artist 6.5 / PadShop Installer solution

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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby crohde » Thu Mar 01, 2012 9:55 am

@Puma & @Rocksteady
Are you guys still having problems with the installer?
Have you checked the new download link from Asknet? :)
Best regards,

Carlos Mendoza Rohde - Product Marketing Manager Cubase & Apps
Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Sebastian » Thu Mar 01, 2012 10:03 am

Hi,

when exactly do you get stuck? Is it already while the installer is decompressing the files or during the actual installation?
If it is already during decompression please download the update again from your shop account. You can also still try the alternative download:
ftp://downloadreplacement:sorryforinconvenience@ftp.steinberg.net

If it is during the installation please try the tool mentioned in this knowledgebase article:
https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/fixing-update-installation-issues-on-windows.html

Thanks!
Best,
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Michel Joly » Thu Mar 01, 2012 10:44 am

Puma0382 wrote:
Michel Joly wrote:I download the installer from this link:
ftp://downloadreplacement:sorryforinconvenience @ ftp.steinberg.net and also from the shop
Always the same error message:
set-up has stopped working "
I uninstalled Cubase 6 and I installed it again, then the 6.05 update and everything went well.
I tried installing the Upd 6.5, again error message "set up has stopped working".
Unable to install the update cubase6.5
Win7 64 bit

Ah..! Someone else who has this same issue; though as you've seen I'm on Vista32...

I have to get to work now; wont be back til tea-time/early eve. I hope Helge and SB colleagues can find some things to try and resolve the matter for us Michel...

Bob

I'm actually win 7. It's hard for me to follow the forum because I'm French.
I was here http://support.microsoft.com/mats/progr ... tall/en-us
As advised by Steinberg.
I followed the process. I chose "installation problem" in the list of proposed program there was not only Cubase 6.5 version 6. It seems my normal since I was not able to install it. I still chose cubase 6.
The software found nothing, repaired.
I tried again to install the update. Always the same error message. From the beginning of the installation, after having expanded the software this error message appears "the installation has stopped working".
I am still awaiting a solution, of counsel. thank you

PS :- @Savadious, thanks for your input. Though I don't think this can be the cause. I've reported the actual file size I've got when fully downloaded and there is no dispute from SB at this point.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby sonicstate » Thu Mar 01, 2012 10:46 am

You can test installer with WinRar. It is a package. Thus you can be sure, that it downloaded properly.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby NigelLeeming » Thu Mar 01, 2012 1:02 pm

I ran the 64 bit installer on Win7/64 and it went moderately smoothly. Something about the elicencers being on another computer, but ignored it and it all proceeded OK. The whole thing took about 10 minutes.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby JonoW » Thu Mar 01, 2012 2:13 pm

Hooray! I qualify for the grace period... will give this a go when I get home :)Thanks!
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Michel Joly » Thu Mar 01, 2012 3:22 pm

Michel Joly wrote:
Puma0382 wrote:
Michel Joly wrote:I download the installer from this link:
ftp://downloadreplacement:sorryforinconvenience @ ftp.steinberg.net and also from the shop
Always the same error message:
set-up has stopped working "
I uninstalled Cubase 6 and I installed it again, then the 6.05 update and everything went well.
I tried installing the Upd 6.5, again error message "set up has stopped working".
Unable to install the update cubase6.5
Win7 64 bit

Ah..! Someone else who has this same issue; though as you've seen I'm on Vista32...

I have to get to work now; wont be back til tea-time/early eve. I hope Helge and SB colleagues can find some things to try and resolve the matter for us Michel...

Bob

I'm actually win 7. It's hard for me to follow the forum because I'm French.
I was here http://support.microsoft.com/mats/progr ... tall/en-us
As advised by Steinberg.
I followed the process. I chose "installation problem" in the list of proposed program there was not only Cubase 6.5 version 6. It seems my normal since I was not able to install it. I still chose cubase 6.
The software found nothing, repaired.
I tried again to install the update. Always the same error message. From the beginning of the installation, after having expanded the software this error message appears "the installation has stopped working".
I am still awaiting a solution, of counsel. thank you

PS :- @Savadious, thanks for your input. Though I don't think this can be the cause. I've reported the actual file size I've got when fully downloaded and there is no dispute from SB at this point.



:D I thank the hotline Steinberg France for their help and especially Fred.
I was able with his help solve the problem.
1) I uninstalled version 6.05 cubase 64bits
2) I could then install the Cubase 6.5 64-bits
Do not look for virtual intruments must install it separately in the folder VST Sound
3) You need to install virtual instruments found in a folder VST sound.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Thu Mar 01, 2012 6:15 pm

Michel Joly wrote: :D I thank the hotline Steinberg France for their help and especially Fred.
I was able with his help solve the problem.
1) I uninstalled version 6.05 cubase 64bits
2) I could then install the Cubase 6.5 64-bits
Do not look for virtual intruments must install it separately in the folder VST Sound
3) You need to install virtual instruments found in a folder VST sound.

Thanks for posting Michel...!

I think I am going to try this - uninstalling 6.0.5 first, then attempting the 6.5 install. (I am EXACTLY the same as you, as the installation STOPS WORKING at the end of extraction/unpacking and beginning of Setup.exe I presume.

Anyhow, could you explain again about your point 2 and 3 please Michel..? Do I need to run a Setup again to choose where to install the virtual instruments, or does this happen whilst the (same) setup/install is happening..? I'm left a little confused why you felt you needed to mention it and whether I am missing something (maybe its in the translation..! huh..? :D ).?

I will look for another folder somewhere called VST Sound and in it I will see the virtual instruments - I install them from there, but to where..? Will the install help me..? You see how confused I can get...!! Ha..! :)

Thanks for your time though - and your english is a whole lot better than my french..!! Bravo..!
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Thu Mar 01, 2012 6:39 pm

Oh dear.. well, that didn't work. :(

I will try the Microsoft 'FixIt' tool thing now, as Sebastian suggested.

EDIT:- Like you Michel, the MS tool did not find any 'faults' so could not repair anything. So, now I have no C6 and no C6.5 Hmmm...
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Michel Joly » Thu Mar 01, 2012 7:24 pm

Puma0382 wrote:Oh dear.. well, that didn't work. :(

I will try the Microsoft 'FixIt' tool thing now, as Sebastian suggested.

EDIT:- Like you Michel, the MS tool did not find any 'faults' so could not repair anything. So, now I have no C6 and no C6.5 Hmmm...


m getting help from google for the translation.
Which may explain the inconsistencies.
The most important thing is to install Cubase 6.5.
For this, I had to uninstall my previous Cubase V6.05 64 Bit.
Then I could execute the installation of Cubase V6.5. who succeeds.
When Cubase V6.5 is installed it will execute the installation of virtual instruments.
This installation will be from the unzipped folder by the installer.
VST Sound folder.
Remarks:
The 64-bit version refused to install.
Against by the 32-bit install without problem.
Try installing the 32 bit version.
Someone removed his dongle I read that on the forum.
Vista 32-bit compatible?
I hope you go and find a solution.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Puma0382 » Thu Mar 01, 2012 7:35 pm

Michel Joly wrote:
Puma0382 wrote:Oh dear.. well, that didn't work. :(

I will try the Microsoft 'FixIt' tool thing now, as Sebastian suggested.

EDIT:- Like you Michel, the MS tool did not find any 'faults' so could not repair anything. So, now I have no C6 and no C6.5 Hmmm...


m getting help from google for the translation.
Which may explain the inconsistencies.
The most important thing is to install Cubase 6.5.
For this, I had to uninstall my previous Cubase V6.05 64 Bit.
Then I could execute the installation of Cubase V6.5. who succeeds.
When Cubase V6.5 is installed it will execute the installation of virtual instruments.
This installation will be from the unzipped folder by the installer.
VST Sound folder.
Remarks:
The 64-bit version refused to install.
Against by the 32-bit install without problem.
Try installing the 32 bit version.
Someone removed his dongle I read that on the forum.
Vista 32-bit compatible?
I hope you go and find a solution.

Thank you - and this is what I am wondering...? As i say, I removed my v6.0.5 and tried the install of v6.5 - it still fails at the same point. :( :( :( :( :cry: :cry:

And I have tried with and without the dongle in place (re-booting in between). No luck.


EDIT:- rather than bump this post, I'll just edit here to say that I am finally up and running with C6.5 - the system wide update I performed via Windows Update (.NET Framework, Vista32 updates patches, graphics, security, etc, etc...) had all been neglected since I bought the machine. I did install SP2 mind a few years back, but that's been about the extent of my 'maintenance'... ;-)

So, lesson learned ;)
Last edited by Puma0382 on Fri Mar 02, 2012 10:09 am, edited 1 time in total.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby frankvenice » Fri Mar 02, 2012 12:27 am

hello, new to the forum, i'm italian, sorry in advance to my little english

problem is: no grace period for me. why? i bought full license of cubase 6 on 28 january 2012, from steinberg shop.
(active and work perfectly.) on my elcc nothing new, i made all maintenance operation, and update the software of elcc lycenser... restart ... and say:

Currently there is no grace period update available for the eLicenser with the number xxxx(my key number)xxxx

so i wrote with the form, asking to activate me.

in italian indipendent forum, we like and discuss this update, and i'm waiting to try.

note: my last license is activated from 28/1/2012 as upgrade from 6 artist to 6 full , on special offer of steinberg shop. remember?

started with 6 elements, then up to 6 artist and now in january 2012 to full...

thank support me, regards

Francesco, Frankvenice from VENEZIA, ITALY
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby bottlegreg » Fri Mar 02, 2012 1:38 am

I have tried several times to install the 6.5 update, as I am eligible through the grace period...it downloads, I go through all the steps, BUT at the final step when I click "Install", nothing happens....so I believe there still exists a problem with the installer (attempts made up to 7pm EDT Toronto, Can.)...btw, this is on a MAC...could you please supply an updated link for the "uncorrupted download"....thanks, greg
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Sheever » Fri Mar 02, 2012 4:23 am

just bought version 6.5 update
tried to install update from cubase 6
it did install everything else but not the cubase update itself which i really wanted.

it says errorcode 1603 cubase update failed
then rollingback action and shows the results panel everything installed but Cubase 6 task failed.

what now?
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby ltf3 » Fri Mar 02, 2012 4:31 am

Hi CB 6 to 6.5 update on Mac OS 10.7 .3 Lion.

All went fine here ( in USA ) ... installed fine. Launched fine... authenticated fine.

Playing now ... the comping is worth the price!

Lee
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Helge Vogt » Fri Mar 02, 2012 10:47 am

frankvenice wrote:hello, new to the forum, i'm italian, sorry in advance to my little english

problem is: no grace period for me. why? i bought full license of cubase 6 on 28 january 2012, from steinberg shop.
(active and work perfectly.) on my elcc nothing new, i made all maintenance operation, and update the software of elcc lycenser... restart ... and say:

Currently there is no grace period update available for the eLicenser with the number xxxx(my key number)xxxx


Hi Francesco,
there is no GP for the Upgrade from Artist to Full. The Upgrade from Cubase Artist to Cubase cost 199.- and can be purchased either from Cubase Artist 6 to Cubase 6 or from Cubase Artist 6.5 to Cubase 6.5. Else all Artist 6 to Artist 6.5 Updaters would experience a disadvantage of 50.- when they decide to upgrade to Cubase 6.5 later on.

Best Regards,
Helge
Helge Vogt - Team Leader Product Marketing Group
Steinberg Media Technologies GmbH
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Lokanathan » Fri Mar 02, 2012 1:52 pm

Sheever wrote:just bought version 6.5 update
tried to install update from cubase 6
it did install everything else but not the cubase update itself which i really wanted.

it says errorcode 1603 cubase update failed
then rollingback action and shows the results panel everything installed but Cubase 6 task failed.

what now?



Hello Steinberg-Team,

same here!
Any solutions or hint's for this problem?

Best regards
Lokanathan
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby frankvenice » Fri Mar 02, 2012 2:20 pm

very sorry but i'm not agree. i' m afraid you didn't understand me!
NOW i have cubase 6 full . date of activation is 28 /1 /2012.
that activation was un update from artist to full. i'd payed for that.
now you are telling me that i'm not be able to obtain GP? why?

Francesco, frankvenice.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Luis Dongo » Fri Mar 02, 2012 2:52 pm

frankvenice wrote:very sorry but i'm not agree. i' m afraid you didn't understand me!
NOW i have cubase 6 full . date of activation is 28 /1 /2012.
that activation was un update from artist to full. i'd payed for that.
now you are telling me that i'm not be able to obtain GP? why?

Francesco, frankvenice.

Cubase 6 (Full Version): €600
Cubase Artist 6: €300 +
Upgrade CA6 to C6: €250
Total: € 550

That's why the Upgrade from CA6 to C6 isn't entitled to a free C6.5 license.

Regards
Luis
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Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Driveby Studios » Fri Mar 02, 2012 3:27 pm

I'm having this issue too.

I've updated e-Licenser, added my activation code and re-tried.
Got the same error.

I'll wait for a solution!

...good news is I can run all the NEW synths on the old version of Cubase!
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Tricky2010 » Sat Mar 03, 2012 11:38 am

I am assuming there is still a problem with the Windows installer. I got the link from Asknet, but the download failed and now the link has disappeared from my account.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Ste63 » Sat Mar 03, 2012 2:46 pm

I got the link from Asknet, but the download failed and now the link has disappeared from my account.
same problem for me.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby Hesnojedi » Sat Mar 03, 2012 8:24 pm

I am the same as the above two.
Bought the update, selected the PC download from the shop, it lost connection to the server, used my link from email to get back to the download page in the shop and now I am only being offered the Mac download. I got in contact with support who replied with the link in the shop should work (still only Mac offered) or try the ftp.
So tried the FTP, doesnt like the password on two browsers so had to log in annon, to find there is no download for cubase 6.5.
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby frankvenice » Sat Mar 03, 2012 10:30 pm

ldongo wrote:
frankvenice wrote:very sorry but i'm not agree. i' m afraid you didn't understand me!
NOW i have cubase 6 full . date of activation is 28 /1 /2012.
that activation was un update from artist to full. i'd payed for that.
now you are telling me that i'm not be able to obtain GP? why?

Francesco, frankvenice.

Cubase 6 (Full Version): €600
Cubase Artist 6: €300 +
Upgrade CA6 to C6: €250
Total: € 550

That's why the Upgrade from CA6 to C6 isn't entitled to a free C6.5 license.

Regards
Luis


well, now i understand. business is business....
it's better you write "grace period, if you had bought the full version, not the upgrade from artist or other, after 1/1/2012."
i'm not sure it's all right, but thanks a lot to reply me.

maybe it's better to wait 6.0.6, i read in other post it is coming....

best regards, Francesco, Frankvenice
frankvenice - italy - you can found me on my liveinstudio channel youtube
i7 quad/8 thread -3.40 ghz -8 g-ram -win 64bit - audio device : STEINBERG UR 44 (Before....lexicon omega)
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Re: Cubase 6.5 / Artist 6.5 / PadShop Installer solution

Postby lowjk » Mon Mar 05, 2012 3:56 am

Hi, I just purchased a Cubase 6.0 from a vendor.
I checked the grace period validity and it led me to the Cubase 6.5 download page.
But when I clicked on the Cubase 6.5 pc link, it gave me a 404 error.

Is there another mirror where I can download Cubase 6.5? Thanks.
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