phan_tom wrote:So I am trying to reinstall Cubase 6.5 on my new laptop and having a major brick wall problem.
The dongle in the box I have seems to be different to the one that I originally registered on... and the one I previously had has been sold with other software, and no longer have it. Im sure it would have been wiped so I dont know why this is causing problems.
phan_tom wrote:I didnt transfer it no. I never used the dongle in the box, and added it on to one I already used (For Nexus).
phan_tom wrote:Yea, well 'trying' to use the unused box dongle. But when I try to add cubase to it, it says it is already in use.
phan_tom wrote:I sold it on ebay, to a guy in New York over 6 Months ago... Going to be difficult Surely there is some other way around this?
phan_tom wrote:What is the best way to ask... as I have requested support twice with no response.
phan_tom wrote:Ok, I think I have found the guy who has my old dongle. I can email them. Is there anything I can do or ask them to do online to help? without sending back the dongle? I could buy them a new dongle, but then it will all get even more messy with them having to transfer it
BTW thank you for your help!!!
phan_tom wrote:Ok, so the person with the old dongle didnt reply. That means I basically NEED a new license. Steinberg support is the worst I've ever witness... No replies from support tickets/email, no answer on phone, how the hell are you supposed to contact them?
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