[Issue] Video service is currently not responsive

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[Issue] Video service is currently not responsive

Postby Antonio Escobar » Thu Sep 19, 2013 12:17 pm

Hi all,

I hope nobody deletes this thread again.

I have a non resolved problem in Nuendo with the video driver. Randomly, in the middle of a session or opening one, Nuendo lost the connection with a video service and gives you a dialog with the message "Video service is currently not responsive". It happens either you are working with video or not. I have a Blackmagic Intensity Pro card, but it happens even if it's not selected as video output.

This is a major PITA, and makes Nuendo UNRELIABLE when you want to use video in your session, so I hope it will be fixed soon.

Anybody having this issue?

Thanks!

Best,
Antonio Escobar
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Re: [Issue] Video service is currently not responsive

Postby Dog and Pony » Thu Sep 19, 2013 9:38 pm

Yes, I've seen this several times. Just had it happen in the middle of a take, had to close N6 and restart the program, not cool in front of clients! john.
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Re: [Issue] Video service is currently not responsive

Postby Antonio Escobar » Thu Sep 19, 2013 11:30 pm

Yes, you're right, ain't cool with the client in the room.
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Re: [Issue] Video service is currently not responsive

Postby Dolfo » Fri Sep 20, 2013 12:32 pm

No problem here since 6.0.6, but I'm using this version only for two days, so I must wait for...
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Re: [Issue] Video service is currently not responsive

Postby jgilhart » Sat Sep 21, 2013 6:12 pm

I don't remember seeing this until recently (6.0.5, maybe 6.0.4..?). I upgraded to 6.0.6 yesterday. I left a small project open all night (no video) and found this "unresponsive video" warning this morning...
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Re: [Issue] Video service is currently not responsive

Postby Dog and Pony » Mon Sep 23, 2013 6:05 pm

Just had this again, it seems to happen on my system if Nuendo is left open for a while with no project open. Would love to hear if you guys are taking a look at this TImo! John.
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Re: [Issue] Video service is currently not responsive

Postby Antonio Escobar » Mon Sep 23, 2013 6:36 pm

I'm back to 6.0.5. Video is broken too, but I don't have the EuCon bug
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Re: [Issue] Video service is currently not responsive

Postby Dolfo » Thu Sep 26, 2013 4:36 pm

Yes! I got this but with 6.06 too.

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Re: [Issue] Video service is currently not responsive

Postby KSD » Fri Nov 01, 2013 11:29 am

Same problem here, since 6.0.6 'Video service not responsive' happens every day. We are running 6.0.6 on 2 different systems, one with a Decklink card (Mac Pro) and one on the internal videocard (Mac Book Pro) and it happens on both systems.
Very frustrating, because restarting N6 when recording to picture with actors and clients in the studio is not something I like to do (every day)……
Please Steinberg, solve this problem in N6.0.7!!!!

Alan
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Re: [Issue] Video service is currently not responsive

Postby Phonetical » Fri Nov 01, 2013 3:49 pm

I have seen this on one of our systems running N6.06. Believe I see it more upon closing a session, have not had video service disconnect in middle of session. Using Decklink SDI card, ProRes/LT, video playing off SAN.
OS 10.7.4 / 16GB RAM / 2 X 2.26GHz Quad Core // N6.06 // MC Pro / MC Artist // Apogee Ensemble
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Re: [Issue] Video service is currently not responsive

Postby fenderchris » Sun Nov 03, 2013 10:08 am

Phonetical wrote:I have seen this on one of our systems running N6.06. Believe I see it more upon closing a session, have not had video service disconnect in middle of session. Using Decklink SDI card, ProRes/LT, video playing off SAN.


Same thing here two days ago, but with N5.5.6, when trying to close Nuendo.
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Re: [Issue] Video service is currently not responsive

Postby Niekbeem » Sun Nov 03, 2013 11:41 am

I experience this "Waiting for video-service"- issue on both of my systems (1 in studio, 1 mobile)once in a while, and I can't find any consistence in it………it always happens when quiting, and even when I'm not using video………

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Re: [Issue] Video service is currently not responsive

Postby KSD » Sun Nov 03, 2013 12:12 pm

To me it always happens when I'm in the middle of a project, so not on quit or when I'm having a break. External monitor goes black or freezes and the message appears.
I always use .MOV files with Photo Jpeg codec. What videofiles/codecs are you guys using? And is it a Mac thing or does it happens on Widows as well?

Alan
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Re: [Issue] Video service is currently not responsive

Postby Antonio Escobar » Mon Nov 18, 2013 9:35 pm

I use MP4 and H264, but it happens even without any video file, so it's not a file related problem.
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Re: [Issue] Video service is currently not responsive

Postby Oliver.Lucas » Wed Nov 20, 2013 5:57 pm

Do you guys use any additional video services that run in the background?
I think programmes like Air Server or Air display might interfere.

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Re: [Issue] Video service is currently not responsive

Postby Antonio Escobar » Wed Nov 20, 2013 6:11 pm

Not here.

A Steinberg dealer in Spain told me that it's a "Quicktime related issue", but I don't have any clue.
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Re: [Issue] Video service is currently not responsive

Postby fenderchris » Wed Nov 20, 2013 6:22 pm

Antonio Escobar wrote:Not here.

A Steinberg dealer in Spain told me that it's a "Quicktime related issue", but I don't have any clue.


He may be right. It is happening here with N5.5.6 and N6.0.6 and has only recently started to happen (over perhaps the last month).
Chris

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Re: [Issue] Video service is currently not responsive

Postby Oliver.Lucas » Wed Nov 20, 2013 6:28 pm

The strange thing is that I have 5 macs here (3 with blackmagic intensity pro) and have only seen this twice (once after I installed air server) and once after switching between projects.

All of them run N in 32 bit mode, though.

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Re: [Issue] Video service is currently not responsive

Postby Neil K » Tue Apr 08, 2014 4:04 pm

I wish they would figure this out and do a hot fix. It's really affecting my workflow, having to quit and restart several times a day. I've also noticed that my Steinberg FW driver fails to load about 25% of the time, forcing me into "AirPlay" as the VST connection. Never had these problems before Mavericks / Nuendo 6. I'd say Apple changed something and didn't document it well enough for the programmers.
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Re: [Issue] Video service is currently not responsive

Postby Antonio Escobar » Tue Apr 08, 2014 4:39 pm

I'm having that issue on Mountain Lion, so I don't think you should blame Apple. My guess: it won't be fixed any time soon.
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Re: [Issue] Video service is currently not responsive

Postby Neil K » Tue Apr 08, 2014 4:46 pm

I upgraded from OS 10.6.8 directly to Mavericks, so maybe it's something they introduced in 10.7 or 10.8.
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Re: [Issue] Video service is currently not responsive

Postby Oliver.Lucas » Tue Apr 08, 2014 5:04 pm

Oliver.Lucas wrote:The strange thing is that I have 5 macs here (3 with blackmagic intensity pro) and have only seen this twice (once after I installed air server) and once after switching between projects.

All of them run N in 32 bit mode, though.

Ollie

It's a 64 bit problem.
I have done some tests and it does not happen in 32 bits, in 64 bits I get this each time I start the application.

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Re: [Issue] Video service is currently not responsive

Postby Antonio Escobar » Tue Apr 08, 2014 6:00 pm

I'm testing Video Slave. It's not too expensive and it's compatible with Blackmagic.

I've reported this issue several times for Cubase and Nuendo. The support service is NOT responsive (barely answers my reports) and never give any tip or solution. Tomorrow SB is releasing an update for Cubase: my guess is that this issue is not fixed, neither the EuCon one. I've stopped using my EuCon surface due the crashes on quit. Very sad.
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Re: [Issue] Video service is currently not responsive

Postby Antonio Escobar » Tue Apr 08, 2014 11:54 pm

It's not fixed, as I thought...
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Postby Andre Mundt » Thu May 22, 2014 7:14 pm

i have the same problems in 32Bit version of 6.0.7

http://www.hamburg-sounddesign.de/Nuendo/1.jpg
http://www.hamburg-sounddesign.de/Nuendo/2.jpg

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it´s not so cool if you earn your money with Soundediting and your DAW is Buggy
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