curteye wrote:Service with a smile.
That IMHO is waaay kool.
Niles wrote:What service?
It would be "waaay kool" if support actually respond to support requests.
That would make me smile!
Fabio Bartolini wrote:Do you have any request sent to support not answered?
I can check into that.
Niles wrote:Yes, 3 on the same issue (1st was send the 11th of december 2013, I received a reply today) and 1 on another issue.
I noticed I did not received any confirmation (checked my SPAM folder) from your support ticket system for any of the requests. Which makes it hard to know if the support request was received, resulting in opening more than one ticket for the same issue.
Fabio Bartolini wrote:confirmations are sent when contacting US or EU support.
Sorry for the delay, this is a very busy period, but we'll get on top of this.
Fabio Bartolini wrote:As per your issues, both have been reported and we have open cases for both.
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