Fabio Bartolini wrote:confirmations are sent when contacting US or EU support.
Sorry for the delay, this is a very busy period, but we'll get on top of this.
Okay, thank you for the information. FYI, my country is within the EU (Netherlands) and I did not received the confirmation emails. In the passed a confirmation was received, but since MySteinberg is updated I didn't received any confirmation.
Fabio Bartolini wrote:As per your issues, both have been reported and we have open cases for both.
That's clear, I hope they will be resolved in the near future.
Thanks for the response, much appreciated!