How proceed when i lost my Usb-eLicenser

andres90 · January 25, 2014, 12:26am

thinkingcap:

andres90:

Hi, before anything i want to say sorry for my english, i’m from Buenos Aires, Argentina. Recently i lost the usb-eLicenser working on a show, before i use it i register the software and the eLicenser, so in the web (mysteinberg) it still there all of it. When i contact to the Local Sellers, they gave me a box with a cd eLicencer with a new USB key. But i don’t know how to pass the software that it is in the last usb to the new one, and let me open the Cubase 7. I have to do it on the web Mysteinber? What should i do?

Anyone can help me please?

You need to contact steinberg support. Since your key is lost, your license is also lost, and it´s Steinberg who decide, if they give you a new license for free, or if you have to buy it yourself.
https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/usb-elicensersteinberg-key-details-tips-and-troubleshooting/kb_back/2020.html

Ok thanks, i should wait to monday and call to spain or canada for an answer.