Sometimes developers listen...

My exchange with Kevin Dresel from Slate support:


"Greetings from Oz,

The spinning reels part of the VTM GUI really wastes a lot of space (takes up twice the necessary space) and does not serve any useful purpose. Have you thought about giving us users the option to hide it?

Cheers,

Mauri Berg.



2 Message by Kevin Dresel on Tue, 18th Feb 2014 4:27 am

Hi Mauri,

Thanks for contacting Slate customer support. I will pass this along to our developers as a suggestion. Although we have not had a customer request this before.

Kind regards,

Kevin Dresel
Slate Digital / Steven Slate Drums / Slate Media Technology / Slate Pro Audio
Senior Technical Support Specialist



3 Message by you on Mon, 10th Mar 2014 9:04 pm

Greetings,

I see that in the new beta version of the VTM there is the option to hide the ‘reels’ part of the GUI but each time the project is opened, the option to hide needs to be re-excecuted.
Could you please forward to the team the suggestion that once the hide option has been activated the ‘reels’ stay hidden, at least in any given, instanciated/loaded VTM in a project?

Just a further suggestion…

Mauri Berg.



4 Message by Kevin Dresel on Wed, 12th Mar 2014 3:05 am

Hi Mauri,

Thanks for your input. We will pass this suggestion along to our developers.

Kind regards,

Kevin Dresel
Slate Digital / Steven Slate Drums / Slate Media Technology / Slate Pro Audio
Senior Technical Support Specialist"

In the latest beta version they have fixed it just as I suggested, a nice experience, not just bragging :wink:,

Mauri.

It has been discussed at Po Tools Expert (on which Steven Slate himself often participate) some time ago :wink:

But kudos to you for making their support departement working.

Mauri, I agree with you to a 100%. The reels spinning was cool the first time (or for showing clients - one time only).
But it was a waste of space, have no functional purpose, and a bit annoying when opening more instances.

And to the point: Yes, Slate Digital is a company that listens more to its customers than the most.