Hello joy,
we’re running in circles, I’m afraid. I provided all the needed info via PM, there is really nothing more to that.
To sum it up:
– The dongle is registered to another user
Meaning we cannot transfer the registration to you - this is a legal matter, nothing can be done without receiving a request of cancellation from the registered user
– The Activation Code is used: this is perfectly normal as ACs can only be used once to download the license, which is on the dongle you have
– You registered a new USB-eLicenser in MySteinberg and receive a message that it contains no licenses - this is also normal until you transfer the license from the old dongle to the new one via the eLicenser Control Center
Now, given you cannot have the person who sold you the software to delete the registration, you are left with one option: transfer the license to a new UEB-eLicenser and register that.
As it looks like you have already registered the dongle to your account, you just need to transfer the license:
– Plug both dongles to your computer
– Open the eLicenser Control Center
– Click on the Cubase license on the right pane and drop it on the new dongle entry on the left pane. Done
As the new dongle is registered to you already, the license will show up in your account as soon as MySteinberg and the licensing server synchronise.