Can't find any email support form

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Can't find any email support form

Postby TrondToll » Tue Nov 26, 2013 9:07 pm

I'm trying to report a blue screen problem with Sequel 3, but I can't find the support form that I'm supposed to use.

From My Steinberg the links I follow are:
-My support
-Create support request
-Steinberg distributors
-End user: support contact details

The latter link takes me back to My Steinberg. Seems I'm caught in a loop here, and the support form that I'm looking for, never shows up.

All I want is access to the support form..

Thanks in advance for any help. :)
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Re: Can't find any email support form

Postby Luis Dongo » Wed Nov 27, 2013 12:21 pm

Hi TrondTroll,

if you currently live in a country that doesn't have a dedicated Steinberg support team, then the support form in MySteinberg will not be available for you. In this case I would like to ask you to contact your local distributor directly. A list of our distributors can be found here:
http://www.steinberg.net/en/company/distributor.html

Regards
Luis Dongo, Technical Support
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!
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Re: Can't find any email support form

Postby TrondToll » Wed Nov 27, 2013 1:00 pm

Quote from http://www.steinberg.net/en/support/support_contact.html :

"Email Support

In the countries/regions listed below, we provide a support request form for registered users in MySteinberg.
Please check whether your product is currently supported by us!
BeNeLux
Canada
France
Germany, Austria and Switzerland
Italy
Portugal
Scandinavia (Denmark, Norway, Sweden, Finland)
Spain
United Kingdom and Ireland"


I live in Norway and expect access to the request form. I'm a Sequel 3 user.
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Re: Can't find any email support form

Postby Luis Dongo » Wed Dec 04, 2013 10:22 am

Hi TrondToll,

in that case the support form should work. Please try with a different internet browser, e.g. Firefox or Chrome.

Regards
Luis Dongo, Technical Support
Steinberg Media Technologies GmbH
Hamburg, Germany
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