as far as I understand, the user has two USB-eLicensers, one with Cubase 7, one with Cubase Elements 7.
He installed iC Air on his laptop. As long as he used Cubase 7 with USB-eLicenser A, everything was working fine, also with using iC Air.
When he tried to use Cubase Elements 7 with USB-eLicenser B, the license was not recognized even without trying to use iC Air.
When he deinstalled iC Air, Cubase Elements 7 worked again.
On the technical layer, there is no difference between C7 running with an USB-eLicenser and CE7 running with an USB-eLicenser that I can think of that could be influenced by iC Air/Leap Motion.
What I would suspect is a USB conflict between the Leap Motion device and the CE7-USB-eLicenser.
eLicenser engineer wrote:...
USB can be very nasty and it is entirely possible that the problem only occurs in the combination of this specific laptop, USB-eLicenser, Leap Motion controller and possibly USB cables he's using.
My suggestion for him would be: move the Elements license to the eLicenser that now holds the Cubase full license and vice versa and then check whether Elements works on the laptop with iC Air / Leap Motion installed.
Ed wrote:It would be great to know what the eLicenser Control Center displays when the license is not found and maybe even the device manager.
Could it be that there is an issue with the Leap Motion driver and the eLC?
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