I HATE The Grand 3 - nothing but hassle

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I HATE The Grand 3 - nothing but hassle

Postby rhythmmachine » Sat Mar 09, 2013 11:07 am

NEVER AGAIN! NEVER!

My first warning (I should have learned):
I tried the trial version of The Grand SE. Then, every time it told me the trial would expire soon, it crashed Cubase.
I should've got suspicious here.

So, I fell for a Velentine's Day 'Special Offer' to extend the activation. The whole process failed.
Mmmm....still didn't learn.

So, like a mug, I spent over £200 on The Grand 3, naively assuming a Steinberg product should be fairly easy to install on another Steinberg product, yes? (Cubase 6.5 on a new and powerful PC designed for music use).

And, of course, the inevitable happened: every time I tried to use it in Cubase, 'Serious Problem' message, computer freezes etc.
Oh, dear, dear, dear. One credit card bill - no piano.

Since then Steinberg's service has been truly dreadful. I am currently attempting to get a refund. Emails ignored, passed from person to person, Steinberg pass me to Asknet who pass me to Yamaha then the whole charade begins again.

DO NOT BUY THIS PRODUCT. AND IF YOU DO, DON'T SAY YOU WEREN'T WARNED.
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Re: I HATE The Grand 3 - nothing but hassle

Postby CWS » Mon Mar 11, 2013 1:56 pm

Sorry to hear you are having so many problems. Did you update and perform maintenance on your usb dongle?
Windows 7 Professional 64 bit
Cubase 7.5.30 64 Bit
PC I 7 processor HT Enabled
18 GB Ram
Gigabyte X58A-UD3R MB
USB 3.0
Presonus FireStudio
2- 120 GB SSD
Nvidia GT 240 Video Card
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Re: I HATE The Grand 3 - nothing but hassle

Postby neilwilkes » Wed May 08, 2013 5:03 pm

CWS wrote:Sorry to hear you are having so many problems. Did you update and perform maintenance on your usb dongle?


That often sorts out license related issues.
TG3 works really well for me on PC with C6, C7, N5 & N6.
www.opusproductions.com
Intel E5-2687W 8-core Xeon, 32Gb RAM, Windows 7 Pro x64, RME RayDAT, UAD-2 Octo x2 & Quad x2 (fully loaded), Adam A7 x5, WK ID Console
Nuendo 1-6, Cubase 6-7, WaveLab 5-7, DTS/DD encoders, Surround Edition etc, Waves Mercury
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Detailed Specs on request
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Re: I HATE The Grand 3 - nothing but hassle

Postby FilledToTheBrim » Fri May 31, 2013 9:57 am

Having the exact same problem. I'm using the Grand SE 3 trial in a few projects, and those projects now won't open. I get a message from the e-licenser saying "The license for the Grand SE 3 will expire soon. In 2 hours 21 minutes." Then Cubase freezes and won't open. I've performed the maintenance on the USB licenser, and validated usage periods. Still Cubase won't open. I'm using a Macbook Pro 2.3 GHz intel core i7, with Mountain Lion.
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Re: I HATE The Grand 3 - nothing but hassle

Postby FilledToTheBrim » Fri May 31, 2013 1:06 pm

Actually they are now opening again without Cubase crashing. I don't know what happened. I just left it for a couple of hours, came back to it and can open my projects again. Whew. Now removing all Grand SE 3 from the tracks.
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Re: I HATE The Grand 3 - nothing but hassle

Postby curteye » Thu Jun 20, 2013 7:45 am

Aloha guys,

I started reading this forum
because I am considering purchasing this product.

Not off to a good start I must say. :)

I'll keep reading the rest of the posts and
try and determine, sup?

{'-'}
If yer gear ain't breakin down, you aint workin' much.

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Mbook 2.4Gz 4GB 10.7.5.../C5.5/6.5/7.5

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Re: I HATE The Grand 3 - nothing but hassle

Postby CWS » Thu Jun 20, 2013 10:49 am

Curteye,
I have had the Grand 3 since it was released. I have not had any problems using it in C 5,6 or 7. Based on the few post here I would not let that discourage you from getting it. The few problems posted here don't appear to be operating system specific either......
Windows 7 Professional 64 bit
Cubase 7.5.30 64 Bit
PC I 7 processor HT Enabled
18 GB Ram
Gigabyte X58A-UD3R MB
USB 3.0
Presonus FireStudio
2- 120 GB SSD
Nvidia GT 240 Video Card
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Re: I HATE The Grand 3 - nothing but hassle

Postby curteye » Fri Jun 21, 2013 7:57 pm

CWS wrote:Curteye,
I have had the Grand 3 since it was released. I have not had any problems using it in C 5,6 or 7. Based on the few post here I would not let that discourage you from getting it. The few problems posted here don't appear to be operating system specific either......


Aloha C, and thanks for your post.

After reading the rest of the post in this forum it seems you are right.

Most users here have few probs and do indeed enjoy using this product.
(and the up-grade price for me is great)

I'll be pulling the trigger next week.

Mahalo guys,
{'-'}
If yer gear ain't breakin down, you aint workin' much.

iMac i7 2.8Gz 16GB 10.9...../C5.5/6.5/7.5
Mbook 2.4Gz 4GB 10.7.5.../C5.5/6.5/7.5

Location:
On the side of a volcano in the middle of the Pacific Ocean.
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