Can't find Steinberg Preferences Folder. HELP!

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Can't find Steinberg Preferences Folder. HELP!

Postby MeyersRoche999 » Sat Jun 29, 2013 4:21 pm

I have recently run into some technical issues with Sequel 3.0.1. I've been told by support to generate a new preference folder and it should fix the problem. I'm supposed to find the file:

OS Disk\User\Your Username\Appdata\Steinberg\Sequel 3

And rename it to:

OS Disk\User\Your Username\Appdata\Steinberg\Sequel 3 inactive

Sounds fair enough, but I cannot locate this file on my computer to save my life! I have already shown hidden files and folders. Anyone know how to get to it? I am using a PC with Windows 7. PLEASE HELP!
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Re: Can't find Steinberg Preferences Folder. HELP!

Postby Scab Pickens » Sat Jun 29, 2013 7:10 pm

MeyersRoche999 wrote:I have recently run into some technical issues with Sequel 3.0.1. I've been told by support to generate a new preference folder and it should fix the problem. I'm supposed to find the file:

OS Disk\User\Your Username\Appdata\Steinberg\Sequel 3

And rename it to:

OS Disk\User\Your Username\Appdata\Steinberg\Sequel 3 inactive

Sounds fair enough, but I cannot locate this file on my computer to save my life! I have already shown hidden files and folders. Anyone know how to get to it? I am using a PC with Windows 7. PLEASE HELP!


Is the AppData folder visible?

I don't have Sequel, but for Cubase it is ...

Users\"Your Username"\AppData\Roaming\Steinberg\"Your Steinberg Software Version"
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Re: Can't find Steinberg Preferences Folder. HELP!

Postby Bane » Sat Jun 29, 2013 9:37 pm

Yes once you have chosen to show hidden folders it will be visible (but more grayed out) under your User folder where your documents, downloads, etc are.
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Re: Can't find Steinberg Preferences Folder. HELP!

Postby MeyersRoche999 » Mon Jul 01, 2013 1:51 pm

Thanks guys. So here's the path I took:

1. Opened User folder

2. Opened Appdata

3. Opened Roaming

4. Opened Steinberg

5. Opened Sequel 3

I seem to be on the right path but when I do this the actual text:

User\"My Username"\Appdata\Roaming\Steinberg\Sequel 3" only appears in the toolbar area. I've tried highlighting it and clicking "Organize" but when I do this "Rename" is completely greyed out. Any thoughts? I'm sooo close here! :D
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Re: Can't find Steinberg Preferences Folder. HELP!

Postby Scab Pickens » Mon Jul 01, 2013 3:03 pm

MeyersRoche999 wrote:Thanks guys. So here's the path I took:

1. Opened User folder

2. Opened Appdata

3. Opened Roaming

4. Opened Steinberg

5. Opened Sequel 3

I seem to be on the right path but when I do this the actual text:

User\"My Username"\Appdata\Roaming\Steinberg\Sequel 3" only appears in the toolbar area. I've tried highlighting it and clicking "Organize" but when I do this "Rename" is completely greyed out. Any thoughts? I'm sooo close here! :D


The whole "Sequel 3" folder is your "preferences" folder.

Either move the whole "Sequel 3" folder to a different location or, as support suggested, rename it. Either way, Sequel should generate a new "clean" folder upon the next launch.
Main: Win 7 64 | Cubase 7.5.30 64 | WaveLab Elements 8.0.3 64 | i7-950 3.1 12GB | Focusrite PRO 40
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Re: Can't find Steinberg Preferences Folder. HELP!

Postby Bane » Mon Jul 01, 2013 3:44 pm

Scab Pickens wrote:
MeyersRoche999 wrote:Thanks guys. So here's the path I took:

1. Opened User folder

2. Opened Appdata

3. Opened Roaming

4. Opened Steinberg

5. Opened Sequel 3

I seem to be on the right path but when I do this the actual text:

User\"My Username"\Appdata\Roaming\Steinberg\Sequel 3" only appears in the toolbar area. I've tried highlighting it and clicking "Organize" but when I do this "Rename" is completely greyed out. Any thoughts? I'm sooo close here! :D


The whole "Sequel 3" folder is your "preferences" folder.

Either move the whole "Sequel 3" folder to a different location or, as support suggested, rename it. Either way, Sequel should generate a new "clean" folder upon the next launch.


Lol, I delete it. ;)
Asus R500A-RS52, Windows 8, 2.6gHz i5 -3230M, 6GB RAM,

Cubase Artist 7.0.6, Wavelab Elements 7, Focusrite Scarlett 8i6, The Grand 3, Melodyne Essential, Superior Drummer, EZDrummer and Pop! EZX, Samson CO1, Yamaha P-35, Mackie MR5mk2 monitors, and more....

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