The grass is always greener…on the other side?
I’m a Steinberg-User since the Atari-days and I enjoy using their software - but:
What I will never understand is Steinbergs way of communication with the users/customers.
I don’t want to compare Cubasis with Auria (because they’re two different kind of beasts atm.), but what I really, really like is the way Rim (the mastermind of Auria) communicates on their forum. He answers (mostly?) all questions on the forum on a daily basis. And - one thing what we will probably never see from Steinberg - is a list of features and fixes for the upcoming releases. THAT is a great way of communication.
@Steinberg: Maybe you want to have a look at this to get some ideas 
http://d4.drumagog.com/phpbb2/viewtopic.php?f=18&t=9458&sid=7a3447b0100e47164bd727be5fdbe156
Manfred