Q: On the particular device, whether iPhone or..?

I notice that both you guys, wodehouse and ONSatan both have the free Steinberg app for working with Cubase installed on your devices. Is it possible the free app is is causing a problem with the iC Pro app? Uninstall it from your device and try again, that’s easy enough.

Neither of my devices, the iPad or iPhone have any other Cubase control app on it except iC Pro. This might be your problem?