hard crash

hard crash

Postby popalauda » Mon May 06, 2013 5:08 pm

Hello everyone,

i was working on a project when suddendly cubasis quits.
i tried several times to reopen it, the cubasis logo appears and then is shows a black screen. could not do anything but quit. i close the app using the double click, and the red bar with "cubase (recording)" still appears on the top of the ipad.
try to reboot also, but same bug.

i'm unable to open any project, by luck i've made a backup of every songs.

what can i do ? do i have to reinstall the app ?

thanks for your help.

matthieu
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Re: hard crash

Postby vovkinson » Mon May 06, 2013 7:24 pm

I know how you feel. I'm experiencing enormous number of cubasis crashes too.
Go to church and ask the lord to make steinberg fix the app.
Welcome to cubasis "betta" users club! Enjoy yourself and kiss your money goodbye.

popalauda wrote:Hello everyone,

i was working on a project when suddendly cubasis quits.
i tried several times to reopen it, the cubasis logo appears and then is shows a black screen. could not do anything but quit. i close the app using the double click, and the red bar with "cubase (recording)" still appears on the top of the ipad.
try to reboot also, but same bug.

i'm unable to open any project, by luck i've made a backup of every songs.

what can i do ? do i have to reinstall the app ?

thanks for your help.

matthieu
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Re: hard crash

Postby crohde » Tue May 14, 2013 8:13 am

Hi popalauda,

Could you please send us your crash logs?
http://www.steinberg.net/forum/viewtopi ... 83&t=32457
Best regards,

Carlos Mendoza Rohde - Product Marketing Manager Cubase & Apps
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook
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Re: hard crash

Postby popalauda » Tue May 14, 2013 1:28 pm

hello,

i've synced the ipad but the crash reporter folder is empty...weird ???
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Re: hard crash

Postby popalauda » Tue May 14, 2013 1:30 pm

it seems that the problem was the name of the files.
as i'm french i've used "à" or "é" or "ê" in several file's name. cubasis doesnt seem to like it.
so i've renamed my backup projects files and everything works like a charm.

thanks a lot,

matthieu
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