installed 8.0.1 and the same thing is happening. Got the files but not the program itself to open. I am wondering how I go about a refund and perhaps my best option is to order the box of it instead and maybe I will have better luck setting it up? I am finding it very hard to get the help I need to sort this issue out. Gone through the channels stated. I would like to talk to someone from Steinberg themselves to organise a refund and box sent. I am finding the steinberg website frustrating. Anyone have any ideas. I live is Australia.