[Bug] Audio Tracks Disappear After Undo, Again

Undo button erased recordings here also…recordings through Audiobus

Same problem with 1.3 here: lost multiple audio tracks twice today after pressing “undo”. Project with 8 tracks: track 1, 2, 7 midi, track 3, 4, 5, 6, 8 audio tracks via Audiobus. Ipad 3 with 64 Gb, IOS 6.1.2

Hi there,

We have more questions to be able to solve the problem. Could you please answer them?

  • Was the audio editor open when you tapped undo?
  • Was this the first time you used undo in the project?
  • Were all the audio files recorded or did you imported some or all from existing audio files from the Mediabay?
  • Did you use the audio editor a lot in the project? Did you use it for all the different audio files?

Thank you in advance!

Hi All,

sorry, could not reproduce here.

to reproduce this issues I need following detailed infos :

  • Was the audio editor open when you tapped undo?
  • Was this the first time you used undo in the project?
  • Has the original project been created with a version before 1.2 (if so, what version has been used)?
  • How many audio tracks are used in the project?
  • How many audio files are used in the project?
  • Were all the audio files recorded or did you imported some or all from existing audio files from the Mediabay?
  • Did you use the audio editor a lot in the project? Did you use it for all the different audio files?

best jan

to reproduce this issues I need following detailed infos :

  • Was the audio editor open when you tapped undo?
    → No

  • Was this the first time you used undo in the project?
    → No

  • Has the original project been created with a version before 1.2 (if so, what version has been used)?
    → No

  • How many audio tracks are used in the project?
    → 5

  • How many audio files are used in the project?
    → not sure. 3 tracks recorded live via Audiobus, 2 tracks with imported audio via AudioCopy

  • Were all the audio files recorded or did you imported some or all from existing audio files from the Mediabay?
    → see above

  • Did you use the audio editor a lot in the project? Did you use it for all the different audio files?
    → No

  • Was the audio editor open when you tapped undo?
    No

  • Was this the first time you used undo in the project?
    Yes

  • Has the original project been created with a version before 1.2 (if so, what version has been used)?
    No

  • How many audio tracks are used in the project?
    2 audiotracks, 2 miditracks

  • How many audio files are used in the project?
    2

  • Were all the audio files recorded or did you imported some or all from existing audio files from the Mediabay?
    Midi import from Mediabay, audio recorded with Audiobus : iMini and bassguitar

  • Did you use the audio editor a lot in the project? Did you use it for all the different audio files?
    Never used the audio editor

Greetings,
Jürgen

Hi all,

thank you for the Infos !!

We check this for 4 hours and we can reproduce this issue for one time.
But all tracks are available, it’s looks like an random issue.
We are investigate.

best
jan

Do I understand you were able to reproduce this issue once?
That would be great news, for I can’t reproduce it. It just SEEM to happen at random in 25% of my projects.

Providing exact steps is almost impossible. Since Cubasis, Audiocopy and other apps are relative new for me, there is a lot of trial and error involved during the recording.

  • In all cases I used Audiobus to record various sources,
  • I always started with a fresh project for both v1.2 and v1.3,
  • I had about 3-5 audio tracks,
  • I did record several takes before I found a recording I could use,
  • In all cases I had been using the audio editor (but was closed during the undo),
  • Using undo the first time or multiple times isn’t relevant,
  • I never imported audiofiles.

I hope this helps.


Also. If I would guess where the problem can be found, I would say; check the automated naming convention for recorded audio tracks. The naming seems not very logic to me with so many duplicate names and numbering.
Also the mediabay does not seem to reflect the same filenames!

Ive recorded via audiobus a sunrizer audiofile.
Accidently hit delete then undo and the audiofile dosnt come back.
No audio editor was used
It was a fresh 1.3 projekt.
It was a 2 midi 2 audio file test projekt.

Regards, jan

today one hour recoding are gone.
hit undo, it appears a massage: could not locate the backup file of …(song name)

i´ve recording some audio tracks via audio bus. cubasis 1.3, ipad4

so i will not work with cubasis anymore till this is fixed.

Hello peeps, first time on here but Im having similar problems as above. Recording a piece earlier (4 tracks, various inputs sunrizer, novation, through Audiobus), went to undo a small deletion one of the tracks and up pops a box stating “could not find trackname backup file”. The file which I now have contains only one track so I have lost all the other recordings of the tracks.

This happened last week also. Tried to open a recording which was saved, Cubasis seemed to take ages to open it, then nothing happened. The file became some kind of phantom file dated 1986!!!

What is going on here? Im on iPad 3, running iOS and the very latest Cubasis (including recent update)

THis is making me seriously rethink Cubasis as a reliable tool.

i am having the exact same problems, its only started happening again since i updated to version 1.3. very frustrating

Hello,

thank you for your reports. You would help us a lot if you provide us answers to the following questions:

  • Was the audio editor open when you tapped undo?
  • Was this the first time you used undo in the project?
  • Has the original project been created with a version before 1.2 (if so, what version has been used)?
  • How many audio tracks are used in the project?
  • How many audio files are used in the project?
  • Were all the audio files recorded or did you imported some or all from existing audio files from the Mediabay?
  • Did you use the audio editor a lot in the project? Did you use it for all the different audio files?

Thanks for your help and kind regards,
Frieder

  • Was the audio editor open when you tapped undo?
    No
  • Was this the first time you used undo in the
    No
  • Has the original project been created with a version before 1.2 (if so, what version has been used)?
    No
  • How many audio tracks are used in the project?
    3 to 6 (has happened on various projects today alone)
  • How many audio files are used in the project?
    3 to 6, i primarily use audio
  • Were all the audio files recorded or did you imported some or all from existing audio files from the Mediabay?
    recorded
  • Did you use the audio editor a lot in the project? Did you use it for all the different audio files?
    No

Hello,

could you check whether the filenames of your audio or your project contained any umlauts? We identified them as one cause of the issues.

Kind regards,
Frieder

Even though I was under the assumption that the umlaut was part of the Unicode character set, I never, ever use terrestrial characters to avoid the classic character encoding problems.

So Frieder to answer your question, no I did not use the umlaut in my audio nor projects.

But to confirm your bug, I copied some umlaut characters from the web, for my US keyboard does not create them and used the ö, Ä, é, and ß in some project and audio names.
After 2 recording takes that had some trim and normalise actions, I used the undo button, and presto; All audio tracks are empty!

I’m glad you guys discovered this bug, for you are getting close to solve the problem.
Keep up the good work!

Hello, an update from me

FYI no umlauts used either, and they wont be in the near future based on the above posts!!!

Any update on this?

This has just happened to me yet again. Lost another 3 days work. No obvious reason. Pressed undo by accident and it said it couldn’t find the file and wiped the bloody file clean.

Sorry Steinberg but this is not really good enough. This is extremely unreliable. I am now heading off to Auria.

Something was mentioned in the upcoming update 1.4
Hope this curse is then a thing of the past.
Jan

So far, no undo track kills anymore with 1.4

Jan