[SOLVED] 24 bit audio support?

It is now 14 days since I asked Steinberg support about 24 Bit audio support for Cubasis… And as everyone can see from my original post, not only do I not get an answer, but Steinberg do not even extend me the courtacy of a reply!
Perhaps the German concept of ‘support’ (or is it now Japanese?) is different than that of the rest of the world? As a Steinberg user since the ‘Pro 24’ / Atari ST days, perhaps I should contact Karl Steinberg directly! I feel sure that he would be more than a little disappointed with this level of support! Perhaps this has something to to with the very low key ‘take over’ by Yamaha? Let’s hope that they do not lose touch with the existing customer base users needs, like they seem to have done with the latest incarnation of Cubase… Which is suspiciously leaning towards the latest 2013 line of Yamaha hardware products!