Import to Cubase Artist 6.5 doesn´t work

Hi Carlos,
I’ve just bought Cubase Elements 7 and experiencing same issue and very dissapointed about that because I need desktop Cubase version just for working on projects that I started in iOS with Cubasis.
Do you still need the project file or it is known issue and you know how to resolve it? BTW, where to send it? some email or support tickets form?