WOW a brand new my Steinberg

So, how does one remove a soft-elicenser from their account then? I see I can remove the USB elicenser with a click, but I have two empty soft-elicensers registered to my account, and no Steinberg software that needs one anymore, but there’s no way to get rid of them. I made a support ticket about it, but never got an email confirming receipt, nor did I ever hear anything back.