The last point is where we are going to investigation. That sounds like an issue with the remote control device configuration rather than to automation.
When you move the controllers, does the MIDI input indicator on the F2 dashboard light up?
If so, it is likely a configuration problem in the “remote control” section in the device manager window.
If the MIDI indicator lies silent, you might have a problem in the devices themselves.
For case 1:
When you the remote control manager, do you see your MIDI input/outputs configured for the device? Is it a specific device or a “generic remote”?
For case 2:
Do you have a midi diagnostics application like Midi-Ox? Check if you see stuff rolling there.
Do you have other applications that read Midi? Try controlling them.
Did you load up Cubase before or after you connected the devices? Cubase must be loaded last.