Hi all,
After a laptop crash, and re-install, and reactivation process, I am now able to boot LE6 Elements. But after a few seconds into the boot I get the following message: Cubase LE AI Elements has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Close Program.
Any ideas ? not having much luck with support, I can upload a crash dump file if that helps.
I have the latest 6.07 patch installed and elicense.
I hope someone has had this problem and solved it. Many thanks,
Peter.
Hi HTH,
I can’t start up the program to enter the preference section, or am I misunderstanding your suggestion. I have looked in “all programs/Steinberg” but cannot find a preference folder that stands alone.
By the way, Cubase support seem awful slow in responding, is this typical ? are they likely to solve this one.
Cheers,
Peter.
Hi all,
Many thanks for your help, problem is now solved.
For anyone who has encountered the same problem here is how I solved it:
Program files, Steinberg, Components, find Video engine.DLL and delete it.
Now opens correctly and runs well.
Now why couldn’t support have told me that.
Peter.