I feel your pain! I also recently had an issue with AskNet that resolved itself, but only after much investigation… a frustrating experience I might add! Check Here!
However, I would dispute the double purchase with your bank! It is AskNet’s fault for sending you two activation codes… especially if the quantity ordered dialog box only indicated the number 1 on each of the orders, and AskNet chose not to follow-up!
Oh yea! Don’t threaten the support operators… It’s not their fault that AskNet / Bibit’s purchasing system needs work! 