Thanks for the empathy.
Regarding “threatening”, I never threatened anyone. When they kept hanging up on me I said that I would have to visit their office if they wouldn’t speak with me. The address is published on the AskNet page for customer service. Given that, I inferred that they were saying that that was an alternative to phone/email. Pretty sure my attorney and the courts would back me on that one. If they don’t want visitors, then they shouldn’t publish the address on their customer support page.