Need help with N6/Artist MC set up

That is exactly what my page looks like on the SB side (on both N5 & 6) and my settings are exactly as you described below.

What I was describing is on/in the Eucon Adaptor Side. The tech actually went into the control panel, pulled up the Eucon app and went into the Eucon’s preference page, which is actually the first page you see after you double click on the icon (See below).