Lost USB licenser

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Lost USB licenser

Postby HighProductions » Mon Oct 21, 2013 11:55 am

I have stupidly misplaced the USB e-licenser for my version of Cubase 7.

My question is, do I have to buy a complete new package of cubase to get a new licenser, or is there a way to order a replacement/a program where I do not have to have the e-licenser that I could use?

Thanks
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Re: Lost USB licenser

Postby jaslan » Mon Oct 21, 2013 12:27 pm

Buy a new dongle and contact support. Details in the knowledge base and in your MySteinberg account.
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Re: Lost USB licenser

Postby thinkingcap » Mon Oct 21, 2013 1:51 pm

Or better contact support first, before buying a dongle...
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Re: Lost USB licenser

Postby Fabio Bartolini » Mon Oct 21, 2013 3:02 pm

HighProductions wrote:I have stupidly misplaced the USB e-licenser for my version of Cubase 7.

My question is, do I have to buy a complete new package of cubase to get a new licenser, or is there a way to order a replacement/a program where I do not have to have the e-licenser that I could use?

Thanks


PM sent.
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Re: Lost USB licenser

Postby lapa » Thu Oct 24, 2013 12:19 pm

but.. where is suport for resolve this problem? it seems that steinberg redirect for distribuitors.. a serious problem that is easy to happen.. usb key e-licence may not be the best solution,
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Re: Lost USB licenser

Postby SteveInChicago » Thu Oct 24, 2013 2:36 pm

lapa wrote:but.. where is suport for resolve this problem? it seems that steinberg redirect for distribuitors.. a serious problem that is easy to happen.. usb key e-licence may not be the best solution,

The support rep sent the user a PM (private message). Presumably they continued in private.
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Re: Lost USB licenser

Postby Fabio Bartolini » Thu Oct 24, 2013 3:25 pm

lapa wrote:but.. where is suport for resolve this problem? it seems that steinberg redirect for distribuitors.. a serious problem that is easy to happen.. usb key e-licence may not be the best solution,


Support already contacted the user, so I don't get the point?

In case the user is not in the EU, then yes, MySteinberg re-directs to the Distributors (i.e. Steinberg Support USA, Yamaha Support AU, etc.). Requests within the EU sent via MySteinberg reach the Support Team in Germany.

Should not be that easy to lose it, as one should carefully look after the dongle. But can happen, yes.
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Re: Lost USB licenser

Postby DigitalGeek » Thu Nov 07, 2013 7:17 pm

just to let you know that i lost my dongle & ask steinber (yamaha) to cancel preview license & if they can give me a new serial
i took less than 10 days to recover the thing so im quite happy
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Re: Lost USB licenser

Postby G-string » Thu Nov 07, 2013 7:23 pm

Thats good to hear and shows a good business practice from Steinberg .

well done ;)
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Re: Lost USB licenser

Postby jpgtr » Sun Nov 10, 2013 4:38 pm

DigitalGeek wrote:i took less than 10 days to recover the thing so im quite happy


So you had to go over a week without Cubase? Ouch! Hope music production isn't your primary source of income!

Glad to hear it got worked out in the end, but this is a perfect argument for internet authorization.
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Re: Lost USB licenser

Postby Richard Herbert » Sun Nov 10, 2013 6:05 pm

jpgtr wrote:
DigitalGeek wrote:i took less than 10 days to recover the thing so im quite happy


So you had to go over a week without Cubase? Ouch! Hope music production isn't your primary source of income!

Glad to hear it got worked out in the end, but this is a perfect argument for internet authorization.


What if you lost your licence and lost your internet connection for a week? To me there is no excuse you can come up with that makes other licencing methods more reliable than a hardware dongle.

If music production is your primary source of income then maybe consider the possibility of having a second licence on a second dongle locked away in a safe somewhere.
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Re: Lost USB licenser

Postby SteveInChicago » Sun Nov 10, 2013 6:16 pm

Richard Herbert wrote:If music production is your primary source of income then maybe consider the possibility of having a second licence on a second dongle locked away in a safe somewhere.


Yes, a total insurance policy.

Even if you don't make a living with Cubase, there is usually a trial version available. In cases where the dongle has to be replaced you can get an auth code for the trial version without waiting, and get back to work. So you could just have a second blank dongle stashed away.

And also, upon buying Cubase new, You can buy a second dongle and place the license on that. Put the included one in a drawer. Dongles sold with with new boxes (read not update or upgrade) come with a license that will run any Steinberg software for 25 hours.

There are several ways to avoid this grief.
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Re: Lost USB licenser

Postby Fabio Bartolini » Sun Nov 10, 2013 7:20 pm

Richard Herbert wrote:
jpgtr wrote:
DigitalGeek wrote:i took less than 10 days to recover the thing so im quite happy


So you had to go over a week without Cubase? Ouch! Hope music production isn't your primary source of income!

Glad to hear it got worked out in the end, but this is a perfect argument for internet authorization.


What if you lost your licence and lost your internet connection for a week? To me there is no excuse you can come up with that makes other licencing methods more reliable than a hardware dongle.

If music production is your primary source of income then maybe consider the possibility of having a second licence on a second dongle locked away in a safe somewhere.


Hello,

more than a second license (quite expensive!), I would recommend to have a spare empty USB-eLicenser.

Besides the 25-hours license, which is good for 3 eight-hours working days, you can request a 30-days trial code without having to wait to have someone to reply your support enquiry.

[EDIT: Sorry, I noticed that SteveInChigago wrote the same after replying - cheers Steve]

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Re: Lost USB licenser

Postby jpgtr » Mon Nov 11, 2013 4:12 pm

Fabio Bartolini wrote:more than a second license (quite expensive!), I would recommend to have a spare empty USB-eLicenser.


Hi Fabio,

Recommending customers purchase two dongles to use Cubase in an interesting solution, albeit (IMO) an unrealistic one in that it's something most customers will probably don't think they'll need to do, as highlighted by the OP's situation.

I'm not arguing Cubase should eliminate copy-protection, only that this instance highlights how the dongle installation scheme Steinberg employs places an unnecessary burden on their paying customers, and at a time when much more modern and efficient means of copy protection are readily available.

Thanks & have a nice day!
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Re: Lost USB licenser

Postby Richard Herbert » Mon Nov 11, 2013 5:52 pm

jpgtr wrote:
Fabio Bartolini wrote:more than a second license (quite expensive!), I would recommend to have a spare empty USB-eLicenser.


Hi Fabio,

Recommending customers purchase two dongles to use Cubase in an interesting solution, albeit (IMO) an unrealistic one in that it's something most customers will probably don't think they'll need to do, as highlighted by the OP's situation.


You don't need to buy a second dongle, just make sure you don't lose or break the one you have.

jpgtr wrote:I'm not arguing Cubase should eliminate copy-protection, only that this instance highlights how the dongle installation scheme Steinberg employs places an unnecessary burden on their paying customers, and at a time when much more modern and efficient means of copy protection are readily available.

Thanks & have a nice day!


I don't find the dongle scheme a burden and prefer it any of the other copy protection methods. With the dongle I don't even have to remember any serial numbers or activation codes just make sure I look after my dongle and whenever I install software it's ready to go.

Why don't you elaborate what more modern and efficient solutions to copy protection there are?
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Re: Lost USB licenser

Postby G-string » Mon Nov 11, 2013 6:05 pm

jpgtr wrote:
Fabio Bartolini wrote:more than a second license (quite expensive!), I would recommend to have a spare empty USB-eLicenser.


Hi Fabio,

Recommending customers purchase two dongles to use Cubase in an interesting solution, albeit (IMO) an unrealistic one in that it's something most customers will probably don't think they'll need to do, as highlighted by the OP's situation.

I'm not arguing Cubase should eliminate copy-protection, only that this instance highlights how the dongle installation scheme Steinberg employs places an unnecessary burden on their paying customers, and at a time when much more modern and efficient means of copy protection are readily available.

Thanks & have a nice day!

You bought into the system and then you expect to change it ? Except it for what it is as there are a lot of people happy with the Steinberg system including me .
Steinberg have already said that they have no plans on changing the licencing procedure so I would get used to it if I was you or ..................there are plenty more fish in the sea if your not happy
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Re: Lost USB licenser

Postby SteveInChicago » Mon Nov 11, 2013 6:07 pm

Fabio Bartolini wrote:Sorry, I noticed that SteveInChigago
Cheers Fabio.
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Re: Lost USB licenser

Postby jaslan » Tue Nov 12, 2013 12:38 am

jpgtr wrote:Glad to hear it got worked out in the end, but this is a perfect argument for internet authorization.

It is an even better argument for being careful with valuables. :D
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Re: Lost USB licenser

Postby MaxNRG » Fri Dec 27, 2013 9:53 pm

Hi!
I'm from Ukraine.
Today I've lost my USB eLicesnser with Cubase 7 EE license.
Local distributor (Jazz Club) recommend me to resolve this problenm in my steinberg account.
But when I try to 'Request support' i got the message :

'Individual support for you is provided by one of our Steinberg distributors. Please find a list of distributors on this page:
http://www.steinberg.net/index.php?id=d ... 3b3065f81'

Could you help me please!

P.S. I alredy bought a new USB eLicenser
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Re: Lost USB licenser

Postby MaxNRG » Fri Dec 27, 2013 9:57 pm

P.P.S. I got eLicenser number (lost and new one) and Cubase 7 activation code
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Re: Lost USB licenser

Postby jamusic » Sat Dec 28, 2013 4:05 am

Check in the palm of your hand for your USB elicenser.
That's usually where my keys are when I'm looking for them. :lol:
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Re: Lost USB licenser

Postby jamusic » Sat Dec 28, 2013 4:10 am

G-string wrote:...Steinberg have already said that they have no plans on changing the licencing procedure so I would get used to it if I was you or ..................there are plenty more fish in the sea if your not happy


Actually, I think I read somewhere that they are planning to change it.
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Re: Lost USB licenser

Postby MaxNRG » Sat Dec 28, 2013 6:30 am

Thanks for the advice, but eLicenser is gone. Completely.

Is there any chance to contact steinberg support for help?
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Re: Lost USB licenser

Postby Scab Pickens » Sat Dec 28, 2013 9:13 am

MaxNRG wrote:... eLicenser is gone. Completely.


Are you sure?

Okay, where is the last place you saw it ... ?

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Re: Lost USB licenser

Postby G-string » Sat Dec 28, 2013 9:49 am

jamusic wrote:
G-string wrote:...Steinberg have already said that they have no plans on changing the licencing procedure so I would get used to it if I was you or ..................there are plenty more fish in the sea if your not happy


Actually, I think I read somewhere that they are planning to change it.


Yes you must of seen the comment on GS about it but there is also a thread on here stating after that comment was made there is no plans to change the eliencer system in the foreseeable future .
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