Hi Louis,
Thank you for replying.
I ran through the wizard some 12 days ago and did what the outcome said: I made a support ticket for the helpdesk providing the necessary data, and i 've been waiting to hear from them, but got no reaction untill now.
Underneath the info from the last page of the resale wizard. The information on the selling product is correct.
What am I to do now?
-zuppo-
Resale Wizard for Steinberg Software
Done! You’ve provided all information that is relevant for reselling your product.
Your information
The information on the product you are planning to sell:
The software already has been registered with a MySteinberg account on Sign in.
It is copy protected by a Soft-eLicenser.
The Soft-eLicenser is solely holding the licenses of the program you are planning to sell.
If you want to correct information please click on the “Back” button of your browser.
Required steps before selling
Right now, the function to delete the registration of a Soft-eLicenser is not available due to technical reasons. Therefore, please refer to our technical support team, preferably by following these steps:
Log in to your MySteinberg account.
On the page ‘My Products’, switch from the ‘Software’ to the ‘eLicensers’ view.
Click on the entry of the Soft-eLicenser that is holding the license you are planning to sell.
In the extended entry, click on ‘Request support’.
The program and the Soft-eLicenser are already listed in the newly opened support form. Please additionally specify that you wish to sell your license and click on ‘Request support’.
We will get back to you with detailed information on further necessary steps.