Crash when "saving as"

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Crash when "saving as"

Postby Robbie Ost » Fri Nov 29, 2013 4:32 pm

I have WL Version 8.0.3 (build 698) - 64 bit running Win7x64
and when I do a "save as" with audio files it crashes sometimes..maybe when Nuendo 6 is open in the background? not sure.
with these 2 errors:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: WaveLab8_64.exe
Anwendungsversion: 8.0.3.698
Anwendungszeitstempel: 5263e55d
Fehlermodulname: QtGui4.dll
Fehlermodulversion: 4.8.5.0
Fehlermodulzeitstempel: 521ca72d
Ausnahmecode: c0000005
Ausnahmeoffset: 0000000000481ace
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 3079
Zusatzinformation 1: 40e2
Zusatzinformation 2: 40e2541ef0b8a42665f2bebcfafc0ac1
Zusatzinformation 3: f04c
Zusatzinformation 4: f04c1bde8920c6e7ee8ff1e67240543b


Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: WaveLab8_64.exe
Anwendungsversion: 8.0.3.698
Anwendungszeitstempel: 5263e55d
Fehlermodulname: baios.dll
Fehlermodulversion: 2.2.0.174
Fehlermodulzeitstempel: 4d025de1
Ausnahmecode: c0000005
Ausnahmeoffset: 0000000000010294
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 3079
Zusatzinformation 1: 60eb
Zusatzinformation 2: 60ebec35a2f31f4ec1458cead202a4b4
Zusatzinformation 3: 1e97
Zusatzinformation 4: 1e977f74483a881c96a2ee03256f2c45

So as no one seems to have the problem here i really would like to have some hints on where to look in my system!

Thanks!
Robbie
N6/WL8/Win7x64/i7-6Core/16GB/RME MADI FX/Decklink SDI/Waves Mercury/NI Komplete/etc
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Re: Crash when "saving as"

Postby PG » Fri Nov 29, 2013 5:02 pm

What format are you saving to?
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Re: Crash when "saving as"

Postby Robbie Ost » Mon Dec 02, 2013 1:34 pm

it's always .wav..i will observe if it's more 24 bit or 16 bit.
I am wavelab user/fan since 1.5 (or was it 1.6 ?).
I never experienced crashes like this.
I got the feeling it's more happening if i drag/drop files from Nuendo to WL and there save a differnent named version, but i will explore this more.
any ideas already?
much appreciated
thx
N6/WL8/Win7x64/i7-6Core/16GB/RME MADI FX/Decklink SDI/Waves Mercury/NI Komplete/etc
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Re: Crash when "saving as"

Postby PG » Mon Dec 02, 2013 1:46 pm

Strictly no cue. Try to gather more contextual info. Thanks.
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Re: Crash when "saving as"

Postby S-EH » Mon Dec 02, 2013 1:54 pm

Hi,

Do you work with Nuendo and WaveLab at the same time
and is it the same wav from Nuendo open in WL ?
even check VST Audio Connections... Options tab
"Release driver when WaveLab is in background"
and same in Nuendo

regards S-EH
RME Fireface 800, WaveLab, Cubase...
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Re: Crash when "saving as"

Postby Robbie Ost » Tue Dec 03, 2013 7:03 pm

Hi,
just observed:
Nuendo is NOT open in background, as is NO other app. (except RME Digicheck since like 10 years or so ;)

I did not "Save as", sorry i think i mixed that one up... i did a CNTRL+S wanting to overwrite the file= crash with same errors as mentioned above.

its all .wav 24 bit files. just edited some premasters in 24 bit and wanted to save one after a edit and boom crash.
pff maybe i should try WL 8 32 bit? or reinstalling?
what is QtGui4.dll and baios.dll? maybe its the gfx card? i got a quite simple ATI Radeon HD5400 series.

EDIT: I just tried the 32 bit version and did a reboot: same anomaly. i can even replicate it now:
open any version of WL, open 24 bit 44.1, stereo file, cut a little start, press cntrl+s and crash!

I can however work in an Audio Montage and do a CNTRL+S.

no plugins involved.
still all ideas welcome .
thx
N6/WL8/Win7x64/i7-6Core/16GB/RME MADI FX/Decklink SDI/Waves Mercury/NI Komplete/etc
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Re: Crash when "saving as"

Postby PG » Tue Dec 03, 2013 10:56 pm

I can't reproduce here. Try to toggle this setting:
2013-12-03_22-54-21.png
(15.94 KiB) Not downloaded yet


Try a file from another drive, to see if that makes a difference.
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Re: Crash when "saving as"

Postby Robbie Ost » Wed Dec 04, 2013 1:09 pm

Philippe,
that seems to do the trick!
strangely enough it works now, i could not get WL8 to crash anymore with the problematic files.
hopefully it stays that way! *knock on wood*

Thanks a lot! WL rocks!
robbie
N6/WL8/Win7x64/i7-6Core/16GB/RME MADI FX/Decklink SDI/Waves Mercury/NI Komplete/etc
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Re: Crash when "saving as"

Postby Robbie Ost » Wed Dec 04, 2013 1:13 pm

a little follow up:
the problematic files did not crash WL7 (latest version) with cntrl+s
FYI
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Re: Crash when "saving as"

Postby PG » Wed Dec 04, 2013 3:17 pm

It works with the option checked or unchecked?
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Re: Crash when "saving as"

Postby Robbie Ost » Wed Dec 04, 2013 4:16 pm

I needed to turn it ON.
So it's checked now and it was unchecked before.
works now! :)
N6/WL8/Win7x64/i7-6Core/16GB/RME MADI FX/Decklink SDI/Waves Mercury/NI Komplete/etc
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