I’m having the same problem with missing samples. Fresh install of everything on a new Win 7 PC. I have the download version, but it is supposed to be a full version. One obvious missing sample sets for me is the acoustic guitars. About half of them do not load. I tried downloading the software twice to make sure it was not a corrupt download but no change. I emailed tech support and will wait for a reply, I guess because I can’t find a solution on this forum.