Free Grace Period on steinberg.net, not in usb-licenser

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Free Grace Period on steinberg.net, not in usb-licenser

Postby martinfreedom » Thu Dec 12, 2013 11:24 am

Hi!

I checked my grace period, and was surprised to find out Cubase 7.5 in the grace period window.
But my usb-licenser did not upgrade license to 7.5, it's still 7.0

Where is the mistake: on site or on my usb-licenser?
thank you for you reply
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Re: Free Grace Period on steinberg.net, not in usb-licenser

Postby SLL » Thu Dec 12, 2013 12:23 pm

Have you checked the 7.5 grace period support page here. It explain all you need to do:

http://www.steinberg.net/en/support/gra ... _info.html
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Re: Free Grace Period on steinberg.net, not in usb-licenser

Postby martinfreedom » Thu Dec 12, 2013 1:41 pm

Thank you! But:

"Once your eligibility is confirmed, a download link will be displayed."

In my Grace Period window link is displayed.
But in my USB-licenser still Cubase 7 license, because I have no rights to update it to 7.5 as I activated Cubase 7.0 (from 6.0) on 13th October.

Question: Is that a bug on steinberg.net that I see this link?
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Re: Free Grace Period on steinberg.net, not in usb-licenser

Postby ETB » Thu Dec 12, 2013 3:02 pm

Run maintenance in eLCC.
W7 64, C7.5 64, CI1
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Re: Free Grace Period on steinberg.net, not in usb-licenser

Postby martinfreedom » Thu Dec 12, 2013 6:28 pm

I did it, but there is no result.
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Re: Free Grace Period on steinberg.net, not in usb-licenser

Postby SteveInChicago » Thu Dec 12, 2013 6:39 pm

Sounds like the website prob since the grace period started on Oct. 15 and you activated on the 13th.
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Re: Free Grace Period on steinberg.net, not in usb-licenser

Postby kyleknapp » Tue Dec 17, 2013 12:34 am

I'm still confused. Maybe it IS a website problem, but the fact that the grace period page tells me I'm eligible and makes the download available to me, seems to imply I should be able to use it.

If the download link is displayed, and I'm able to download the 7.5 upgrade (which I have already done), can I go ahead and install it? or will the installation fail, or worse, will it "tease" me by working for a few days and then freezing until I pay for the upgrade?

I'd REALLY like some clarity on this...

(I installed 7.0 in June)
~kyle

kyle knapp, Omaha NE USA
www.drycreekstudio.com | Cubase 6/7| Windows 7 | Core i5 1400 | 8GB RAM | M-Audio Delta 1010
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Re: Free Grace Period on steinberg.net, not in usb-licenser

Postby Luis Dongo » Tue Dec 17, 2013 5:51 pm

Hi there,

this was an unfortunate error, where Cubase 7 grace period eligible Dongles were showed a Cubase 7.5 download link instead of the Cubase 7 link, which the USB-eLicenser was entitled to. Thanks you to your reports, we have been able to fix it now.

Regards
Luis Dongo, Technical Support
Steinberg Media Technologies GmbH
Hamburg, Germany
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