New Computer Problems (Windows 8.1)

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New Computer Problems (Windows 8.1)

Postby Elektrobolt » Mon Dec 23, 2013 2:49 am

I just built a new computer (Asus Sabertooth Z87, i7-4770K, Corsair Vengeance Pro, GTX 760, Samsung 840 Pro) and experienced some immediate problems with Cubase 7.5. I heard these crackles periodically, hmmm... so I reverted back to setting from earlier days and that worked. ASIO-Guard is on (i.e. checked).

Control Panel > System > Advanced system settings > Advanced (tab) > Performance area > "Settings..." :
Visual Effects (tab) > Chose the "Adjust for best performance" option.
Advanced (tab) > Background services.

Control Panel > Power Options > Chose the "High Performance" power plan. Also, in this plan click "Change advanced power settings" :
Desktop background settings > Slide show > Setting: Paused.
USB settings > USB selective suspend setting > Setting: Disabled.

Control Panel > Administrative Tools > Services > Stop and disable the "Windows Search" service.

I am not sure why this "newest" machine show the symptoms (the MR816csx, CC121 and Midex 8 are connected to it). However, changing the settings above (and no I didn't check after each settings, I just changed them all because I remembered them from various times in the past, so I do not know what caused the crackles, right or wrong) fixed the crackles (which were not too frequent or bad to start with, but annoying enough). I am not sure, but I am pretty sure that the changes also toned down the VST Performance meters, because they appeared to be fairly spastic (from what I am used to).

BTW, this is the first computer, ever, that I built without an Intel motherboard. :)
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Re: New Computer Problems (Windows 8.1)

Postby Mauri » Mon Dec 23, 2013 6:49 am

Perhaps you could try this:

Visual Effects (tab) > select the "Let Windows choose what's best for my computer" or "Adjust for best appearance" option. Apparently this puts the load on the graphics card GPU rather than CPU.

Advanced (tab) > "Programs". As I understand it the 'Backround services' option is no longer necessay with newer versions of Windows..

Disable ASIO-Guard (This has given grief to other users, including me).

'Hope that helps.

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Re: New Computer Problems (Windows 8.1)

Postby DaveAbbott » Mon Dec 23, 2013 7:14 am

Hi Electrobolt

Hate to say this but I noticed your comment about first non Intel mobo,,,,I remeber getting an MSI once and it lasted about a week and I never did it again so I ALWAYS use Intel mobo's now. Having said that I'm quite sure there are loads of guys who don't use Intel's and have no problems whatsoever. To double up on what Mauri said, that's true about the windows Aero theme using the Graphics CPU (or so I've heard/read quite a few times)definitely worth trying. Another thing, isn't that a Steinberg Firewire interface?? if so what kind of fire-wire chip does that mobo use, Texas instruments is the recommended one I believe. I used to use a Mackie Onyx 1640i and I had problems with the fire-wire, as I recall that was one of the problems with the MSI mobo. Anyway hope some of this helps.

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Re: New Computer Problems (Windows 8.1)

Postby mykejb » Mon Dec 23, 2013 8:24 am

I had a problem with the audio being clicky and dropping out on an system using an MR816csx/MR816x/MotifXF daisychained on the firewire interface and adding a TI-based Firewire card solved my problem and the audio is clean now.

This is the card I added - http://www.siig.com/it-products/firewir ... -pcie.html

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Re: New Computer Problems (Windows 8.1)

Postby Elektrobolt » Mon Dec 23, 2013 9:45 am

After doing the changes in the original post, things are awesome. I thought that maybe others could benefit from that.

Thanks for your replies though, much appreciated! :)
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Re: New Computer Problems (Windows 8.1)

Postby Elektrobolt » Tue Dec 24, 2013 8:19 pm

DaveAbbott wrote:Hi Electrobolt

Hate to say this but I noticed your comment about first non Intel mobo,,,,I remeber getting an MSI once and it lasted about a week and I never did it again so I ALWAYS use Intel mobo's now. Having said that I'm quite sure there are loads of guys who don't use Intel's and have no problems whatsoever. To double up on what Mauri said, that's true about the windows Aero theme using the Graphics CPU (or so I've heard/read quite a few times)definitely worth trying. Another thing, isn't that a Steinberg Firewire interface?? if so what kind of fire-wire chip does that mobo use, Texas instruments is the recommended one I believe. I used to use a Mackie Onyx 1640i and I had problems with the fire-wire, as I recall that was one of the problems with the MSI mobo. Anyway hope some of this helps.

Best Regards

Dave

I use a PCI card with a TI chipset on it. :)
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Re: New Computer Problems (Windows 8.1)

Postby bluzkat » Thu Dec 26, 2013 4:07 am

DaveAbbott wrote:Hi Electrobolt

Hate to say this but I noticed your comment about first non Intel mobo,,,,I remeber getting an MSI once and it lasted about a week and I never did it again so I ALWAYS use Intel mobo's now.


I've used ASUS motherboards in my last three builds, and I'm sure there are many others on the forum with ASUS mobos... the mobo will be fine.
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Re: New Computer Problems (Windows 8.1)

Postby Patepro » Thu Dec 26, 2013 3:09 pm

hi,
i built my pc since 10 years. just built up a 4770k with gigabyte board. I'm shure your problems are not concerned to your hardware. Two tips:
- i never turn on asio guard cause of latency increas
- i don't turn on optimized settings by cubase - do that by yourself in windows
- when i upgraded to win8 and win8.1 i had to reinstall drivers of graphics card and audio card
There are no problems with the rig. Turn of the c-states in bios except of the thermal overheat state.
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Re: New Computer Problems (Windows 8.1)

Postby GeoMax » Thu Dec 26, 2013 4:24 pm

I too am in the process of complete wipe and re-install back to Win7/64. I had nothing but frustration with Windows 8.0 and 8.1. I know some seem to have no issues, but I got tired of what seems like really buggy software to me. The interface is clumsy for a desktop, in my opinion.
I have a fairly powerful desktop system (P9x79 Asus/i73930k/32GB/Asus 7970 graphics/ (7) 1TB HDs). My system was really stable on Windows 7/64. When I went to 8, I wiped everything and did a complete reinstall. Worked mostly fine until Cubase 7.0.x updates. Totally killed everything when I upgraded to 7.5. Then I thought maybe Window 8.1 would resolve. It made it even worse I couldnt open any older projects...everything would just hang.

So, I am rolling back because I simply got tired of dealing with this time sucking troubleshooting. I have never been a MAC guy (accept i love my iPad and iPhone5s), but I am really sick of buggy Windows mixed with constantly upgrading Cubase. Not that Mac would be better, but I might end up just moving to MAC/LOGIC on my next rig. I am simply going to sit on W7 as long as I can with this rig. I want to make/record music, not play IT guy all day long beta testing all the new versions of things.
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Re: New Computer Problems (Windows 8.1)

Postby Wolfie2112 » Thu Dec 26, 2013 7:52 pm

GeoMax wrote: I have never been a MAC guy (accept i love my iPad and iPhone5s), but I am really sick of buggy Windows mixed with constantly upgrading Cubase. Not that Mac would be better, but I might end up just moving to MAC/LOGIC on my next rig. I am simply going to sit on W7 as long as I can with this rig. I want to make/record music, not play IT guy all day long beta testing all the new versions of things.


I went to Mac recently, best thing I ever did. It's just so simple and nothing needs tweaking. This whole thread proves that Windows requires tuning and all sorts of tweaks to work properly with a DAW. Granted, Win 7/PC was always solid for me (and I still use it for Pro Tools and as a slave machine), but Mac literally works right out of the box. I use C7 and love it, but Logic X is excellent as well.
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Re: New Computer Problems (Windows 8.1)

Postby papi61 » Thu Dec 26, 2013 10:42 pm

Wolfie2112 wrote:
GeoMax wrote: I have never been a MAC guy (accept i love my iPad and iPhone5s), but I am really sick of buggy Windows mixed with constantly upgrading Cubase. Not that Mac would be better, but I might end up just moving to MAC/LOGIC on my next rig. I am simply going to sit on W7 as long as I can with this rig. I want to make/record music, not play IT guy all day long beta testing all the new versions of things.


I went to Mac recently, best thing I ever did. It's just so simple and nothing needs tweaking. This whole thread proves that Windows requires tuning and all sorts of tweaks to work properly with a DAW. Granted, Win 7/PC was always solid for me (and I still use it for Pro Tools and as a slave machine), but Mac literally works right out of the box. I use C7 and love it, but Logic X is excellent as well.


No, this thread proves absolutely nothing. Plenty of threads here deal with mac-specific issues. By your silly logic, that means all macs have issues and therefore should be avoided.

BTW, Win 7/8 machines do not need any tweaking, but tweaking will squeeze out even more performance out of them. Your reasoning is so absurd, it's like saying the mac is better because it cannot be overclocked. Guess what, if you don't want to overclock a win machine, you're actually free to not do it...
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Re: New Computer Problems (Windows 8.1)

Postby Elektrobolt » Fri Dec 27, 2013 1:16 am

So I fiddled around for a bit here and it appears that the MIDI Activity in the Transport (F2) affects something that causes "hiccups" in the sound. When I turn off the MIDI Activity in the Transport, those hiccups goes away. If I turn it back on, the hiccups reappear.

I normally don't use the Transport (F2), but since I installed everything on this new machine, my newly created templates happened to have the it visible and so I've ended up using it. The same thing happens (hiccups disappear) if I make the Transport completely invisible (F2 toggle).

I have not set the original changes back yet to see if these hiccups were caused exclusively by the MIDI Activity display.
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Re: New Computer Problems (Windows 8.1)

Postby marQs » Fri Dec 27, 2013 4:09 am

Just a side note to firewire that may or may not improve the performance on your computer (works in Windows 7 - don't know much about 8.1 but could still look the same...).

In device manager look for your IEEE 1394 Hostcontroller, rightclick it and choose 'update drivers' then 'search computer for drivers' > 'choose from a list of drivers on this computer' (don't know exact enlish terms, but you get the idea). You should get the normal one and another one called 'alt' for alternative. This alternative/legacy firewire driver works flawless with my Fireface 800 while the default driver produces clicks.

Takes a minute and is propably worth a try. Takes another minute to reset if there's no improvement or things are getting worse.
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Re: New Computer Problems (Windows 8.1)

Postby forthwith » Fri Dec 27, 2013 4:40 am

Does your audio device support MMCSS and ASIO 2.2?
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Re: New Computer Problems (Windows 8.1)

Postby Elektrobolt » Fri Dec 27, 2013 5:27 am

forthwith wrote:Does your audio device support MMCSS and ASIO 2.2?

If you are asking me, the device I am using on this computer is a Steinberg MR816csx.
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Re: New Computer Problems (Windows 8.1)

Postby forthwith » Fri Dec 27, 2013 7:02 am

Elektrobolt wrote:If you are asking me, the device I am using on this computer is a Steinberg MR816csx.


The device is rather old now, so answer please yes or no.
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Re: New Computer Problems (Windows 8.1)

Postby Patepro » Fri Dec 27, 2013 11:35 am

Again i just can say that there are no problems with win8 or 8.1 at all. When you built up a new pc then check the following things:

- install actual Intel chipset driver for your board (you get it from asus Homepage)
- install newest graphics Driver
- check latency with DPC latency checker (you should detect if there is a Problem)
- Change to priority on background services

When i had Problems with crackles in 99% it was caused by the audio driver. So get the newest driver for your MR816.
In my case i have the 4770k as well with a gigabyte board and 16 GB ram. No Problems - but: Interface is a rme ucx with good drivers.
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Re: New Computer Problems (Windows 8.1)

Postby mroekalea » Fri Dec 27, 2013 1:24 pm

Not mentioned yet, but the MR816 and CC121 aren't supported in windows 8.1 to mu knowledge.
I've read that some poeple who have 8.1 just reijstalled the drivers and it worked, but steinberg states that for the time being 8.1 isn't recommended with the mr816 and the cc121. :(
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Re: New Computer Problems (Windows 8.1)

Postby Elektrobolt » Fri Dec 27, 2013 5:26 pm

Well, thank you all for your suggestions. The reason I started this thread was mostly to report my own findings. :)

At this moment, I can turn the MIDI Activity (from the F2 - Transport window) on to hear hiccups, and off to get rid of the hiccups. I am dead serious, but that seems to be trigger, which seems really strange to me.

This is the first computer that I've experienced these hiccups on. I replaced a computer with this new one, and the older one did not have this problem. It's the same IEEE 1394 PCI card as in the old computer (I even switch them to make sure nothing was wrong with the card).

* I tried the generic IEEE 1394 driver, no difference.
* The MR816 supports MMCSS. ASIO 2.2 was released in 2006, so I would think the MR supports it, but I do no know.
* I do use the latest versions available for all software and hardware.
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Re: New Computer Problems (Windows 8.1)

Postby SteveInChicago » Fri Dec 27, 2013 5:33 pm

Elektrobolt wrote:Well, thank you all for your suggestions. The reason I started this thread was mostly to report my own findings. :)

At this moment, I can turn the MIDI Activity (from the F2 - Transport window) on to hear hiccups, and off to get rid of the hiccups. I am dead serious, but that seems to be trigger, which seems really strange to me.
Sure sounds like a system specific bug. You opened a tech support request?
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Re: New Computer Problems (Windows 8.1)

Postby Buchanan » Fri Dec 27, 2013 6:40 pm

New computers have a lot of settings. Looks like that midi/F2 could be caused by one. I'm pretty thorough but I always forget one or two moves when I set up a new rig.
If we accept you've set Win 8 up correctly could it be something in the bios?
As it's 8.1 as well, not all vendors have caught up with that although it's the fastest mover with driver developers I've ever seen, I'd strongly suspect that there might be a driver that isn't quite up there yet. I use an i7 board which is very good for dataflow. Not knowing your board's capabilities I'd be tempted to google any forums that deal with it and see if there's an obscure or badly worded option in the bios before I contact the support desk.
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Re: New Computer Problems (Windows 8.1)

Postby mroekalea » Fri Dec 27, 2013 8:17 pm

The MR816 supports MMCSS. ASIO 2.2 was released in 2006, so I would think the MR supports it, but I do no know.


The mr816 supports up to windows 8.0, read the following (this also applies for the cc121)

http://www.steinberg.net/forums/viewtopic.php?f=31&t=50654 and

https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/steinberg-product-compatibility-info-regarding-microsoft-windows-81

So for windows 8.1 there will be a new driver which fully supports the mr816 (not my words but from Steinberg)

Oh yeah, please Steinberg I want to use 8.1 !!!! :mrgreen:

EDIT: Just read that the mr816 is supported since 9 december with the new drivers released! So one down 1 to go (CC121) :lol:
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Re: New Computer Problems (Windows 8.1)

Postby Elektrobolt » Sun Dec 29, 2013 7:07 pm

After getting things ironed out, I have now changed the "Background services" back to "Programs", since it doesn't seem to have much, if any, impact on my machine. Just FYI for anyone interested, since this is an older recommended tweak.
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Re: New Computer Problems (Windows 8.1)

Postby Mauri » Sun Dec 29, 2013 7:46 pm

Elektrobolt wrote:After getting things ironed out, I have now changed the "Background services" back to "Programs", since it doesn't seem to have much, if any, impact on my machine. Just FYI for anyone interested, since this is an older recommended tweak.


;)
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